Employee Housing Specialist - Year Round

Alterra • Winter Park, CO

17d • Onsite

About The Position

The Employee Housing Specialist will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes. This role involves providing front-desk assistance, managing inquiries, processing applications and payments, auditing housing allocations, preparing legal documents, generating reports, and coordinating move-in and move-out processes. The specialist will also assist with communication between maintenance and residents, manage resident lists and software, and support HR-led events. A clean, organized, and professional work environment is expected, with a professional presence maintained in the housing office located within residential housing properties.

Requirements

• 3+ years of work experience in administration or Human Resources
• 3+ years of Microsoft Office products including Excel, Word, and Power Point.
• Extreme attention to detail is required
• Financial understanding
• Excellent written and oral communication skills
• Must be able to multitask and prioritize in a busy office environment
• Must be proficient with Microsoft office products
• Fast learner of computer software programs
• Strong organizational skills
• Excellent customer service skills
• Must be able to be productive and positive in a strong team environment
• Comfortable working alone and in a team environment
• Valid driver's license required

Nice To Haves

• College degree preferred
• Knowledge of property management desired
• Financial Experience (preferred)
• Spanish or other foreign language skills a plus

Responsibilities

• Monitor, review, and audit the Employee Housing email inbox; respond to all inquiries in a timely and professional manner.
• Provide front-desk assistance to employees and residents visiting the Housing office, including documenting questions, concerns, and maintenance needs and communicating them to the appropriate team members.
• Answer and assist all inquiries received through the main Employee Housing phone line, including front-door intercom calls.
• Assist in processing mail and packages is the Parcel Pending software system.
• Support the creation, review, and seasonal auditing of housing letter templates.
• Process and update employee housing applications; track applicant security fees and license fee payments; and communicate resident information to property managers, resident advisors, and HOAs as needed.
• Audit housing allocations and relocations under the direction of Employee Housing Managers.
• Prepare legal housing documents, coordinate electronic signatures, and ensure all residents maintain a current license agreement.
• Generate and maintain reports related to scheduled move-ins, occupancy, inspections, and manager assistance.
• Meet with new residents to complete the move-in process and clearly communicate employee housing rules and policies.
• Maintain and update master resident lists and the Rent Manager software, ensuring all information remains accurate and current.
• Provide housing-related updates and information to other department managers as needed.
• Assist with communication and coordination between maintenance teams and employees/residents.
• Process resident move-outs by coordinating inspections, completing security fee reconciliation forms, reviewing returns in accordance with resort financial and accounting policies, processing returns, and communicating outcomes and timelines to residents.
• Assist the Operational Manager with entering/reviewing inspections in Rent Managers software. Coordinate inspections with Resident Advisors.
• Support Operational Manager with incentive programs for residents.
• Prorate and review bi-weekly license fee payroll deductions; reconcile submitted versus actual deductions; communicate outstanding balances; and assist with collection of delinquent payments.
• Assist the Administrative Manager with reviewing payroll deductions for collection and addressing employee/resident questions or concerns regarding balances owed.
• Assist the Administrative manager in gathering materials and data for business planning (e.g. monthly occupancy analysis).
• Maintain a clean, organized, and professional work environment.
• Uphold a professional presence in the housing office located within residential housing properties.
• Actively support the Human Resources team by assisting with HR-led events and functions and contributing to a positive, welcoming, and collaborative atmosphere. Participates in events and functions hosted by HR, creates a positive and creative atmosphere.
• Perform other duties as assigned by Employee Housing Managers.

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree