Employee Health & Benefits Senior Executive Client Relationship Manager

Marsh McLennan•Atlanta, GA

9d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking an Employee Health & Benefits Senior Executive Client Relationship Manager. MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions. This role requires the ability to commute to the Atlanta, GA office a minimum of three days per week. The position involves providing senior-level consulting services to clients regarding plan strategy, design, and financial performance. Key responsibilities include overseeing plan renewals, presenting audits, advising on cost management and plan value enhancement, and keeping clients informed about industry trends. The role also involves developing and maintaining relationships with key client decision-makers, overseeing new client implementations, and meeting individual sales goals. Additionally, the position requires developing marketing strategies, growing revenue with existing clients, identifying new opportunities, and assisting with the oversight of the agency's consulting function. Management of assigned staff, including recruitment and performance management, is also a part of this role.

Requirements

Bachelor’s degree required, or combination of applicable experience and education
Seven years of experience working for a benefits consulting/brokerage firm or insurance carrier in an Account Management or Sales position
Minimum two (2) years supervising employees
Excellent written and oral communication, interpersonal and relational skills, with the ability to quickly develop relationships of trust and confidence with a variety of people and personalities, at all levels within an organization
Ability to influence decision makers and drive activities to generate new revenue
Ability to be an effective team leader
Self-motivated with the ability to effectively multi-task and work collaboratively in a fast-paced, team environment
Ability to evaluate complex employee benefit programs, diagnose potential problems and identify opportunities for Company products, services and/or solutions, communicating solutions to complex challenges to clients in a manner that can be easily understood and assessed by decision makers
Demonstrated ability to deliver consistent positive results through influencing, coordinating and managing the efforts of others
Accomplished and effective sales skills including: identifying potential sales opportunities, generating sales leads, helping clients identify and understand their needs/challenges, ascertaining potential solutions to client problems, helping direct customers in the decision making process, handling customer questions and objections and effectively and efficiently closing sales
Strong working knowledge of health and welfare plans, including medical, dental, vision, STD, and LTD insurance with demonstrated ability to explain, apply and understand of analysis techniques, benefit plan design and employee benefit laws
Active Life Agent License is required or must be obtained within three (3) months from hire date
HIPAA Certificate must be obtained within one (1) week of hire date
Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions
Ability to travel hours at a time both in cars and by other modes of transportation
Applicants must be within driving distance to our Atlanta, GA office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

Nice To Haves

Additional sales/business development/marketing/product development experience
Certified Employee Benefits Specialist (CEBS) designation preferred

Responsibilities

Provide senior level consulting services to clients related to plan strategy, design and financial performance.
Oversee plan renewal activities with client service teams.
Present client annual plan renewal audits, advising clients on strategies for managing cost, improving business results and enhancing plan value.
Provide clients with timely updates on industry trends and/or changes that can impact plan design, strategy, compliance, communication and/or administration.
Understand and present enterprise-wide services and programs.
Develop and maintain regular contact with key decision makers within designated clients.
Oversee implementations of new clients including confirming and implementing service and compensation agreements with clients.
Responsible for meeting individual sales goals and developing marketing strategies.
Grow revenue with existing clients through the sale of additional services and increases to fee revenue where appropriate.
Understand the marketplace and establish new opportunities through client referrals, marketplace relationships, and using center of influence and relationships where possible.
Use strong business acumen to effectively communicate with prospective and existing clients.
Assist with oversight of agency consulting function.
Advise agency staff of and/or implement initiatives to improve agency consulting function or client deliverables.
Participate in executive leadership meetings for agency.
Manage assigned staff and any operational requirements including recruitment, performance management, client assignments, disciplinary action, etc.
Other duties and projects as assigned.