Employee Experience Representative

Xenium HR•Tualatin, OR

16h•$23 - $26•Hybrid

About The Position

At Xenium HR, we’re on a mission to transform workplaces for the better. You’ll join a team of passionate HR, Payroll, and Benefits professionals working with small and medium-sized businesses across the Pacific Northwest. We support businesses with limited or no internal HR resources, as well as companies with internal HR staff seeking expertise and training. We’re known for building strong relationships with our clients, so we can help identify what their business really needs to transform and thrive. Providing transformational services starts within our walls. We’re invested in creating a positive, rewarding experience with opportunities to learn, grow, advance, and shape the workplace. Xenium offers an inclusive work environment where employees can both make a difference and succeed. If you value authentic relationships, service excellence, diversity, equity, and inclusion—and want to work where everyone knows you and your name, Xenium may be the place for you.

Requirements

One to two years of Human Resources experience, or degree or coursework in HR plus customer service experience.
Commitment to advancing racial equity, diversity, equity, and inclusion practices in the workplace.
Excellent verbal and written communications skills.
Strong organizational skills with the ability to manage competing priorities and meet deadlines in a fast-paced, high-volume environment.
Job requires administrative and computer skills. Must be adept at using various applications including Microsoft Suite tools, spreadsheets, project management tools, graphics, word processing, basic presentation creation/editing, communicate by e-mail, and use calendar and other scheduling software.
Proven ability to handle confidential information with professionalism and discretion.
High attention to detail with accuracy in data entry, documentation, and follow-through.
Customer-service mindset with the ability to problem-solve and build positive relationships with employees and clients.

Nice To Haves

Spanish fluency preferred to effectively communicate with a diverse workforce and support bilingual employees.

Responsibilities

Responds to client employee and internal inquiries within established service level standards, ensuring timely, accurate, and professional resolution of cases.
Answers client employee inbound calls and emails in seeking to resolve employee questions and elevates concerns to cross-functional team members as appropriate.
Effectively prioritizes and manages a high volume of inquiries and tasks to meet deadlines and client service expectations.
Serves as the first point of contact for employee inquiries, including resetting PRISM passwords, ESS portal support, backend HRIS support, printing paystubs, answering basic garnishment questions, support for W2 or 1095C questions, processing address changes, and additional responsibilities or ad-hoc requests related to the role.
Creates high-quality and customized client job postings and posts to various recruiting sites. Assists with the full job posting lifecycle, including billing, making edits, and re-posting roles when needed.
Prepares offer letters and conducts pre-employment checks (references, background, MVR, credit & education checks) for clients. Launches onboarding module within Prism for new hires and responds to questions regarding electronic onboarding, including technical support and troubleshooting.
Conducts in-person and virtual new hire & benefits orientations for designated accounts.
Conducts benefit administrative work, to include: Manages unemployment claims for designated client accounts by responding to state agency requests, coordinating with clients and HRBPs, and preparing documentation and correspondence in support of unemployment hearings.
Supports client exit interview processes by coordinating survey outreach to former employees and disseminating collected information to clients.
Maintains constant and continuous communication flow with HRBPs, payroll, benefits, and leadership on client service activities.
COBRA - preparing and mailing COBRA notifications and FSA continuation notices.
Ongoing Employee Benefit Support - assisting with employee status changes, responding to Medical Support Orders, acting as proxy for enrollment when necessary, and responding to benefit verification requests, benefit-related questions, requests for temporary ID’s, and basic 401(k) inquiries.

Benefits

Employer paid medical, dental, vision
FSA for health & dependent care
Life & Disability plans
Employee Assistance program
Wellness program
401k with match
Profit Sharing program
Paid time off
Paid holidays of your choice
Flexible work arrangement with autonomy and trust
Caring leadership
Complimentary massages
½ day in summer 1x/month (June, July, August)
Tuition/educational assistance for under-grad degrees
Sabbatical and travel awards starting at 10 years
Professional development book clubs and cultural awareness & appreciation conversations
Regular training events
Peer Recognition & Reward program
Employee referral bonus
Business referral bonus
Monthly all-team meetings and team events
Community service
DEI and culture initiatives & teams
Discounts on Stoller wine