Employee Experience Coordinator

Alyeska Resort•Anchorage, AK

9d•Onsite

About The Position

The Employee Experience Coordinator is a key member of Alyeska Resort’s People & Culture Team, responsible for ensuring a seamless, supportive, and engaging experience for all employees, particularly those living in employee housing. This role demands a high level of attention to detail, discretion, and strong organizational skills, as it involves meticulous recordkeeping, policy enforcement, and the ability to manage multiple responsibilities in a fast-paced environment. Key areas of focus include employee engagement, housing operations, tenant counseling and mediation, and follow-up on housing violations. This hands-on position also encompasses responsibilities in employee programming, property management, and transportation coordination. Reporting directly to the Employee Experience Manager, the Coordinator plays a vital role in supporting employee satisfaction, well-being, and community life at the resort.

Requirements

Previous experience in employee housing management, property management, or related field is preferred.
Strong organizational skills with the ability to multitask and prioritize effectively.
Excellent interpersonal and communication skills, with the ability to address tenant concerns and conflicts professionally.
Hands-on experience with light maintenance tasks and basic repairs.
Ability to serve as a registered driver with a clean driving record and knowledge of safe driving practices.
Customer-focused attitude and a commitment to enhancing the employee experience.
Flexibility and willingness to adapt to the dynamic needs of employee housing and transportation coordination.
Knowledge of housing regulations and best practices is a plus.
Familiarity with tenant management systems preferred.
Proficiency in Microsoft Office Suite and property management software.
Ability to work independently and as part of a team.
Strong problem-solving skills and a proactive approach to challenges.
High school diploma or equivalent is required.
Additional vocational or technical training in facilities management, hospitality, or a related field is a plus.

Nice To Haves

Previous experience in employee housing management, property management, or related field is preferred.
Knowledge of housing regulations and best practices is a plus.
Familiarity with tenant management systems preferred.
Additional vocational or technical training in facilities management, hospitality, or a related field is a plus.

Responsibilities

Support all aspects of employee housing, including check-in, check-out, and room turnovers.
Conduct property inspections to ensure housing facilities are well maintained and meet the required standards.
Assist with light repairs and maintenance tasks as needed to ensure a safe and comfortable living environment.
Manage housing assignments, address tenant inquiries, and resolve housing-related issues promptly.
Maintain accurate housing records and coordinate room allocations.
Assist with housing orientations for new arrivals, ensuring they are familiar with housing policies and procedures.
Collaborate with the maintenance team to address and resolve housing-related maintenance requests.
Supervise property access, tenant safety, and adherence to housing regulations.
Address tenant concerns, complaints, and conflicts in a professional and timely manner.
Conduct regular property walkthroughs and inspections to identify and address maintenance and safety issues.
Assist in maintaining inventory and ordering supplies needed for housing operations.
Collaborate with vendors and contractors for property maintenance and improvements.
Ensure the security and cleanliness of housing facilities.
Perform light housekeeping tasks, including vacuuming, sweeping, and mopping common areas within employee housing facilities to maintain cleanliness and hygiene standards.
Assist with snow removal tasks, such as clearing common entryways, concrete walkways, ramps, and egress routes during winter weather conditions to ensure safe access for employees.
Assist with employee engagement programs, events, and activities to foster a positive work environment.
Organize recognition and rewards initiatives to acknowledge and motivate employees for outstanding performance.
Collaborate with various departments to plan and facilitate employee-centric activities, outings, and celebrations.
Assist in maintaining and organizing staff lounges and cafeteria areas to provide clean, comfortable, and welcoming spaces for employees to relax and dine.
Serve as a registered driver for the company, providing transportation for employees to various destinations, such as scheduled programs and excursions.
Coordinate transportation schedules and logistics to ensure timely and efficient services.
Take on additional responsibilities and tasks as needed to support the overall well-being and satisfaction of employees residing in company housing.