Employee Benefits Enrollment Specialist / Technical Assistant

Ottawa Kent Insurance • Grand Rapids, MI

16h • Hybrid

About The Position

In this role you'll be a key part of our Employee Benefits client management team by handling administration, carrier communications, data management, and other service tasks. If you enjoy consistently following processes, are organized and detail-oriented, and excel at providing exceptional service, keep reading!

Requirements

• At least 1 year of employee benefits experience preferred
• Basic understanding of plans including medical, dental, vision, life, and disability
• Organizational skill and detail-oriented personality
• Ability to manage priorities and meet deadlines
• Ability to use computers and software
• Candidates must be based in Michigan.

Nice To Haves

• prior experience with Applied Epic, Employee Navigator, and EB carrier portals is a BIG plus, but not required.

Responsibilities

• Process employee enrollments, changes, and terminations with insurance carriers
• Troubleshoot benefit administration system and carrier integration issues
• Process COBRA notices and qualifying events with third-party vendors
• Submit, track, and provide status updates on disability claims
• Maintain accurate client and employee information in the system
• Update employee communication and enrollment materials
• Help with carrier service requests and administrative issues
• Update and maintain Summary Plan Descriptions (SPDs) and related documents
• Provide backup to the Client Management team as needed

Benefits

• Hourly pay or Salary based on experience
• Full benefits package (Medical, Dental, Life, Disability, FSA/HSA, 401k match, generous PTO plan and company holiday schedule)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed