Client Specialist, Employee Benefits

HUB International•Dublin, OH

6d•Onsite

About The Position

Our Client Specialist position is a great starting point within our benefits consulting team, where you will be responsible for client relationship management, with opportunities for career growth, development and mentorship. No previous insurance experience is required, and we will provide on the job training and career coaching for all new associates. HUB offers a competitive compensation package, a comprehensive benefits package and the opportunity to get involved in many of our Corporate & Social Responsibility initiatives. HUB International is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 21,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

Requirements

Minimum of 2 years of experience in a professional environment
Strong time management and organizational skills.
Work well in a team environment and independently.
Ability to act resourcefully and in an innovative way to solve problems and complete tasks.
Professional presence and the ability to communicate with people at all levels.
Strong interpersonal, excellent communication skills in both verbal and written.
High energy, positive and winning attitude, determination to succeed.
Strong IT skills with deep knowledge of Microsoft Office products, especially Word, Excel and PowerPoint, and internet-based applications.

Nice To Haves

College diploma from an accredited University is preferred.
No previous insurance experience is required, and we will provide on the job training and career coaching for all new associates.

Responsibilities

Provide extraordinary customer service for HUB clients: provide day-to-day client support for your assigned block of clients, including troubleshooting issues and problem solving; Ensure client information for your block of clients is always accurate and up to date.
Develop and deliver employee education and communication materials including live and virtual presentations; Facilitate presentations for Open Enrollment and New Hire Orientations as needed. (Regional travel may be required.)
Act as liaison between client and vendor partners to resolve problems and troubleshoot client issues with invoices, claims and delivery of service.
Collaborate with HUB Benefit Consultants to understand and address specific questions and insurance plan renewals for HUB clients.
Work with our Data Analytics team to understand data trends and address specific questions and needs of our clients.
Understand compliance requirements related to benefits, and how these requirements affect HUB clients.
Assist in the preparation of sales-related materials including bids and proposals.
Coordinate annual processes across functions that relate to wellness planning, annual health care planning, and plan renewals for clients.
Learn the Employee Benefits business from the inside out, by collaborating with colleagues and internal mentors, taking part in education meetings & carrier updates, and attending client outreach/appreciation events.

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives