Employee Benefits Client Relationship Manager

Lawley Services Inc•North Haven, CT

1d•$71,706 - $119,510•Hybrid

About The Position

This role is responsible for managing the overall client relationship process for complex accounts within the Employee Benefits division. The Client Relationship Manager will coordinate communication with clients in all aspects, working closely with various internal teams including Partners, Benefit Consultants, Group and Medical Marketing Account Managers, Underwriting, Health Management Strategists, and Claims Analysts. A key aspect of the role involves developing, coordinating, and ensuring follow-through on client strategic initiative documents. The position provides leadership and technical guidance to support superior customer service and acts as a resource for all aspects of Lawley’s Employee Benefits division. Maintaining complete and accurate documentation of all tasks in the computer system and achieving a client relationship goal of 95% or greater are also fundamental components of the job. Additionally, the role involves supporting miscellaneous duties as requested, allowing for expansion and growth.

Requirements

Insurance experience in project management or similar role for 6 years or more
Life Accident and Health License; insurance designations preferred
Bachelors’ degree in communications or related field
Demonstrated leadership skills
Relevant knowledge of benefit products, documents and usages
Computers skills are a must; including proficiency in Excel
Ability to work well independently and on a team
A passion to make customers and coworkers feel important and valued
Incredible attention to detail and organizational skills
Open to continuing education, college degree preferred
Positive attitude, even in a fast paced environment
Capability to work quickly and efficiently
Methodical, yet swift decision making skills
Precise verbal and written communication skills, even under time constraints

Nice To Haves

insurance designations preferred
college degree preferred

Responsibilities

Manage the overall client relationship process for complex accounts
Coordinate communication with client in all aspects, working closely with Partners, Benefit consultants, Group and Medical Marketing Account Managers, Underwriting, Health Management Strategists and Claims Analyst
Develop, coordinate and assure follow through of client strategic initiative documents
Provide leadership and technical guidance needed to support superior customer service
Act as a resource for all aspects of Lawley’s Employee Benefits division
Maintain complete and accurate documentation of all tasks in computer system
Reach and maintain client relationship goal of 95% or greater
Expand and grow in your role when supporting miscellaneous duties as requested