Employee Benefits Client Manager

Ottawa Kent Insurance • Jenison, MI

3d • Hybrid

About The Position

We’re looking for an experienced client manager to join our team and manage middle-market clients ranging from 20-100 employees. You’ll work closely with business owners, HR teams and our client development team to maintain client relationships, manage renewals, account round and provide guidance.

Requirements

• 5+ years of experience in employee benefits
• Strong understanding of fully insured and level funded plans
• Knowledge of ancillary benefits, COBRA, ACA, Section 125 and general compliance
• Excellent communication and relationship-building skills
• Strong project management abilities
• Proficiency in Microsoft Office
• Active Michigan Life & Health License

Nice To Haves

• Experience working in the 20-100 employee space
• Experience creating enrollment materials
• Experience with Employee Navigator and Epic

Responsibilities

• Serve as the primary day-to-day contact for an established book of business
• Manage new business and renewal marketing process
• Work with client development team to develop renewal strategies
• Prepare renewal presentations and employee communications
• Run reporting and data analytics
• Keep up to date with compliance and regulation
• Identify cross sell and account rounding opportunities
• Keep client information up to date in agency management systems
• Work with carriers to resolve service and claims issues

Benefits

• Comprehensive health, dental, and vision coverage
• Retirement plan with employer contribution
• Paid time off and company holidays
• Professional development and licensing support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed