Employee Benefits Administrator

Haffner's•Lawrence, MA

5d•Onsite

About The Position

The Employee Benefits Administrator is responsible for the administration, compliance, and execution of all employee benefit programs while ensuring data integrity across HR systems. This role serves as the primary point of contact for employee benefit inquiries, manages vendor relationships and reporting requirements, and supports regulatory compliance and related filings. In addition, this role provides HRIS reporting support and assists with broader HR operational and compliance functions, ensuring accurate data management and audit readiness.

Requirements

Knowledge of benefits administration including ACA, COBRA, and LOA
Experience with HRIS systems (Paylocity preferred)
Strong analytical and data management skills
Ability to interpret regulatory requirements
Attention to detail with strong organizational skills
Effective communication skills
Ability to handle confidential information with discretion
Proficiency in Excel and reporting tools
Demonstrated strong customer service orientation with the ability to communicate effectively and professionally with employees at all levels
Proven ability to handle sensitive employee interactions with empathy, responsiveness, and a solutions-focused approach

Responsibilities

Administer day-to-day benefits operations including eligibility determinations in accordance with ACA requirements
Support employees with benefit enrollments, changes, and inquiries
Process Qualified Life Events (QLEs)
Manage COBRA administration including notifications, enrollments, and terminations
Maintain benefits data in HRIS and carrier systems
Support Open Enrollment planning and execution
Manage benefits billing reconciliation and EFT payments
Produce and distribute benefits-related financial and payroll reports
Maintain ACA compliance and complete regulatory reporting (CMS, MassHealth, etc.)
Coordinate Leave of Absence (LOA) processes including documentation and communication
Run HRIS reports (new hires, terminations, deductions, compliance reports)
Monitor system integrations and resolve data discrepancies
Support audit readiness and compliance documentation
Provide administrative and operational HR support across teams
Deliver a high-touch, employee-focused service experience always. This includes timely, professional, and proactive communication with employees across all channels (in-person, phone, and written).
Engage directly with employees to provide clear guidance, answer questions, and resolve concerns with a strong sense of ownership and urgency
Ensure employees feel supported and informed throughout all benefits and leave-related interactions
Maintain a consistent, approachable presence and build trust through responsive and respectful communication
Maintain high accuracy in benefits and HRIS data
Ensure compliance with laws and company policies
Cross-trained in payroll processes and serves as backup support to ensure continuity of payroll operations