Employee Benefits Account Manager

HUB International•Omaha, NE

2d•Hybrid

About The Position

Great opportunity to join our Employee Benefits team! Are you a bright, outgoing, people-oriented person? If so, this is the career for you. At HUB, we value education and continuous learning and are excited to assist you along your career development path. As an Employee Benefits Account Manager, you will provide support to the Strategic Account Executive. You will build relationships with internal and external customers while providing guidance and assistance. You will have continuous learning and development opportunities to work towards your career goals.

Requirements

Bachelor's degree from an accredited college or university preferred
Prior broker experience with employer groups of 100+ employees, benefit/insurance customer service and/or account administration, or related field preferred
Nebraska Life and Health License
An equivalent combination of education and/or relevant work experience may be substituted in lieu of minimum qualifications
Must be a critical thinker, with strong communication, interpersonal, multi-tasking, and organizational skills.
Excellent verbal and written communication skills
The preferred candidate is a team player with a great attitude, self-motivation and the ability to work in a fast-paced environment.
Strong communication, interpersonal, multi-tasking, and organizational skills required
Must be thorough, detail-oriented and is responsible for working with confidential information
Ability to accommodate immediate requests, perform under short deadlines and coordinate multiple jobs
Ability to function independently with minimal supervision

Responsibilities

Serve as the point of contact for client and carrier inquiries and provide a response to the inquiry in a timely manner ensuring accuracy.
Create and maintain internal client files and records as needed, ensuring compliance with company policies and federal and state regulations.
Attend and participate in client meetings with the Strategic Account Executive, serving as a Subject Matter Expert (SME) for procedural and administrative matters.
Review plan documents (master application, master policy, summary plan description, administrative service agreements, etc.) ensuring information is complete and free of errors.
Draft a variety of communication/education documents to be sent to the client announcing new plans or changes to existing plans. Conduct employee meetings or webinars to educate client’s employees.
Works with clients and carriers to ensure the plan implementation paperwork and enrollment process for renewals and/or changing carriers is completed accurately and in a timely manner.
Coordinate and research client ERISA and other legislative plan requirements. Work with Project Analyst to prepare Form 5500 filings on client welfare benefit plans and instructs client on filing procedures and guidelines.
Providing training and support to clients in regard to administrative procedures that are provided for the clients from the carriers, ensuring the training is appropriate for the target audience.