Account Manager - Employee Benefits

BSI Corporate Benefits•Bethlehem, PA

7d•Hybrid

About The Position

BSI Corporate Benefits is seeking an experienced Account Manager to oversee and grow an assigned portfolio of clients as part of our dynamic, client-focused Account Management team. This hybrid role offers the flexibility of both in-office and remote work while providing the opportunity to make a meaningful impact within a fast-paced, collaborative environment. Join us and be part of our continued success! As an Account Manager, you will have a unique opportunity to make a significant and meaningful contribution to the success of BSI and its clients through the following core job responsibilities:

Requirements

A Bachelor's Degree in Business, Communications or other related field.
2-3 years of health insurance experience
Life, Accident, and Health insurance licenses or the ability to obtain them within 6 months of employment.
Understanding of Health Insurance and Health Savings Accounts
Experience reading and interpreting reports from insurance carriers.
Ability to work under significant pressure with frequent interruptions.
Solid problem-solving skills and the ability to concurrently handle a large number of issues.
Organizational skills and the ability to prioritize tasks appropriately.
Superior written and verbal communication skills and the ability to present professionally via in-person, online, phone, and written communication methods.
Exceptional active listening skills
Strong computer skills inclusive of MS Office and Google Suite.
Ability to establish rapport and relationships with clients and carrier representatives.

Nice To Haves

Prior experience with Salesforce preferred.

Responsibilities

Manage the day-to-day execution of client benefits administration, client communications related to employee benefits, and the delegation of customer service needs.
Serve as the point of contact at the HR level for all groups in assigned book of business.
Provide outstanding customer service to all current and prospective clients.
Support the strategic renewal process for groups in assigned book of business.
Prepare client presentations related to Pre-Renewal, Renewal, Year-End Review, Multi-Year Planning, Open Enrollment etc.
Conduct educational and health/wellness-related meetings with clients and their employees.
Compile pertinent information from the client to prepare an RFP.
Support the development of new business.
Manage all client compliance activities.
Develop an internal process of tracking timelines and notifications for client compliance programs.
Review and reconcile client billing statements.
Update client files.
Manage carrier set up for groups in assigned book of business.
Conduct and lead Open Enrollment presentations in person and virtually.
Assist the Account Director in mentoring and training of Client Service Coordinator if applicable.
Support the Senior Account Executive & Producer with other tasks as assigned

Benefits

Comprehensive medical, dental, and vision benefits
Employer-paid STD, LTD, and life insurance; voluntary supplemental life and AD&D insurance options provided
Telemedicine and employee wellness program
401k plan with generous company match
Profit sharing plan
Tuition assistance and student loan repayment benefits
Generous PTO plan and paid holidays (including your birthday!)
Hybrid work model
Free coffee/tea at the local coffee shop located by our office
Healthy snacks in office
Summer Flex Fridays
Fun, team-spirited work environment with company events, cultural activities, and team bonding