Employee Benefits Account Manager II

Houchens Insurance Group • Lexington, KY

20h • Onsite

About The Position

Are you a detail-oriented individual who thrives in a stable and supportive work environment? Explore an opportunity with us where your achievements are celebrated, and your professional growth is fostered in a steadfast and stable setting. Are you ready to embark on a rewarding career journey? What is Houchens Insurance Group? We are a 100% employee-owned company with a great culture and excellent benefits. We're big on growing and celebrating the talent that we hire. Houchens Insurance Group is dedicated to embodying the three fundamental pillars of service: 1. Clients 2. Co-owners 3. Communities By placing equal emphasis on meeting the needs of our clients, fostering a supportive environment for our co-owners, and actively contributing to the betterment of our communities, we strive to create a positive and impactful experience for all.

Requirements

• Attention to Detail - Level 3 Definition: Working in a conscientious, consistent, and thorough manner. Level summary: Monitors and verifies the work of others for accuracy and completeness. Identifies multiple sources and approaches to ensure details are addressed. -Reviews the work of others for accuracy and thoroughness. -Follows up to ensure tasks are completed, and commitments are met by others. -Verifies that work has been done according to procedures and standards.
• Fostering Communication Level 4 Definition: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Level summary: Communicates complex messages. Communicates complex issues with widely varied audiences in a clear and credible manner. - Handles difficult on-the-spot questions (e.g., from senior executives, public officials, interest groups, or the media). -Secures support for ideas or initiatives through high-impact communication in order to overcome resistance.
• Market, Industry, and Competitive Knowledge Level 2 Definition: Applying an understanding of the buyer's persona and journey, the economic, cultural, and business environment, including competitive and customer behavioral trends, to position the organization for success. Level summary: Applies the competency in common situations that present limited difficulties, working with a moderate level of guidance. -Explains the concept and potential effects of indirect competition. Identifies main competitors' positions in the market. -Describes the main competitor's products or services. Compares and contrasts the organization's products or services against the competition in generic terms. -Identifies related industries that may have an impact on the own industry.
• Continuous Learning - Level 3 Definition: Identifying and addressing learning and developmental needs to enhance own performance. Level summary: Implements a self-directed approach to learning. -Monitors progress in meeting learning goals and needs, updating learning approach as needed. - Gathers information from varied sources to identify own strengths and weaknesses in current position. - Plans learning targeted to specific developmental needs in current position. - Reflects on past experiences to generate insights to improve own work and the work of others.
• Problem Solving - Level 3 Definition : Identifying problems and their solutions. Level summary: Solves standard problems. Identifies alternate solutions, considering applicable precedents. - Identifies optimal solutions based on weighing the advantages and disadvantages of alternative approaches. -Evaluates the effectiveness and efficiency of solutions after implementation. Identifies standard problems based on a range of factors, most of which are clear.
• Adaptability - Level 3 Definition: Adapting in order to work effectively in ambiguous or changing situations with diverse individuals and groups. Level summary: Adapts to widely varied needs. -Adapts to new ideas and initiatives across a wide variety of issues or situations. -Supports major changes that challenge traditional ways of operating. -Adapts interpersonal style to highly diverse individuals and groups in a range of situations. Anticipates change in order to adapt own plans and priorities.
• Customer Relationship Management Level 2 Definition: Analyzing, coordinating, and maintaining integrated sales, marketing, and customer support functions to improve business relationships and customer satisfaction. Level summary: Applies the competency in common situations that present limited difficulties, working with a moderate level of guidance. - Analyzes trends based on predictions of customer preferences. -Participates in the development of sales forecasts based on known customer preferences and behaviors. -Develops and implements customer satisfaction studies. -Evaluates the costs and benefits of various data gathering methods and analytical tools. -Manages data mining projects that provide information about customer preferences. - Advises others on determining the most effective sales channels based on customer purchasing behaviors.
• Analytical Thinking - Level 2 Definition: Analyzing and synthesizing information to understand issues, identify options, and support sound decision making. Level summary: Identifies critical relationships in information. - Anticipates obstacles considering next steps. -Recognizes causes and consequences of actions and events that are not readily apparent. -Identifies critical connections and patterns in information/data. -Draws logical conclusions based on in-depth analysis of information.
• Ability to read, analyze, and interpret complex documents, such as insurance policies.
• Ability to respond effectively to inquiries or service issues from company personnel and/or clients.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to bring full resolution to issues with minimal Producer/Service Manager involvement.
• Knowledge of Database Software, Internet software, Spreadsheet Software, and Word Processing Software.
• At least five years of related insurance experience and/or training, preferably handling multi-line, group health accounts; or equivalent combination of education and experience.
• Must hold applicable state insurance license or have the ability to obtain such within 90 days of employment.
• Must be able to obtain insurance designations as set forth by the organization’s education plan.

Responsibilities

• Provides daily service to and builds relationships with clients by managing phone calls and emails in a timely manner and attending meetings.
• Maintaining direct communication and building relationships with insureds.
• Obtaining updated underwriting information from clients when necessary.
• Reviewing policies and entering information in a database system.
• Performing open enrollment meetings and assisting clients in enrollment paperwork for employees.
• Maintaining agency management database with current information and ordering corrections as necessary.
• Maintaining conductive relationship with insurance carriers.
• Maintaining Producer, Director of Account Services and Service Manager confidence in job knowledge, judgment calls, and awareness of current industry trends and developments.
• Maintaining compliance with all Employee Benefit service standards and procedures.
• Servicing of assigned accounts with minimal Producer/Service Manager direction.
• Handling complex policy issues and finding resolution with minimal Producer/Service Manager involvement.
• Coordinating with Technology and Benefits Department to support client enrollment needs when applicable.
• Prepare ERISA wrap Documents.
• Working with the Marketing Department and clients for the purpose of gathering marketing data.
• Seeking opportunities for potential up selling of accounts.
• Coordinating with Renewal Marketer when applicable.
• Works together with team and with other departments, such as Marketing, Accounting, Compliance, etc.; this includes conferencing with Producer to discuss execution of strategies.
• Assists in training new team members.
• Volunteers to back up and/or assist others as needed.
• Manages PTO to work with departmental needs.
• Special projects as requested by Manager.
• Displays commitment and initiative to meet department and agency education goals as set forth in the organizations education program.
• Directly supervises 1-2 Account Manager Assistants.
• Responsibilities include assigning, and directing work to Assistants.
• Displays commitment and initiative to meet department and agency education goals as set forth in the organizations education program.

Benefits

• Variable compensation with stability and unlimited growth based on your performance.
• Long-term career with substantial development and advancement opportunities.
• Ownership in the company in the form of stock via the Houchens Industries ESOP, the largest 100% owned company in the world.
• Comprehensive medical, dental, and vision plans and many more supplemental benefits.
• Work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees