Employee Benefits Account Manager II (R1)

Houchens Insurance Group Inc.•Lexington, KY

About The Position

Houchens Insurance Group is a 100% employee-owned company with a great culture and excellent benefits, dedicated to embodying the three fundamental pillars of service: Clients, Co-owners, and Communities. We are seeking a detail-oriented individual who thrives in a stable and supportive work environment where achievements are celebrated and professional growth is fostered. This role offers an opportunity to collaborate within a production team model, providing variable compensation with stability and unlimited growth potential based on performance. You will receive long-term career prospects with substantial development and advancement opportunities, ownership in the company through the Houchens Industries ESOP, comprehensive medical, dental, and vision plans, and a focus on work-life balance.

Requirements

Attention to Detail - Level 3: Working in a conscientious, consistent, and thorough manner. Monitors and verifies the work of others for accuracy and completeness. Identifies multiple sources and approaches to ensure details are addressed. Reviews the work of others for accuracy and thoroughness. Follows up to ensure tasks are completed, and commitments are met by others. Verifies that work has been done according to procedures and standards.
Fostering Communication - Level 4: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Communicates complex messages. Handles difficult on-the-spot questions. Secures support for ideas or initiatives through high-impact communication in order to overcome resistance.
Market, Industry, and Competitive Knowledge - Level 2: Applying an understanding of the buyer's persona and journey, the economic, cultural, and business environment, including competitive and customer behavioral trends, to position the organization for success. Explains the concept and potential effects of indirect competition. Identifies main competitors' positions in the market. Describes the main competitor's products or services. Compares and contrasts the organization's products or services against the competition in generic terms. Identifies related industries that may have an impact on the own industry.
Continuous Learning - Level 3: Identifying and addressing learning and developmental needs to enhance own performance. Implements a self-directed approach to learning. Monitors progress in meeting learning goals and needs, updating learning approach as needed. Gathers information from varied sources to identify own strengths and weaknesses in current position. Plans learning targeted to specific developmental needs in current position. Reflects on past experiences to generate insights to improve own work and the work of others.
Problem Solving - Level 3: Identifying problems and their solutions. Solves standard problems. Identifies alternate solutions, considering applicable precedents. Identifies optimal solutions based on weighing the advantages and disadvantages of alternative approaches. Evaluates the effectiveness and efficiency of solutions after implementation. Identifies standard problems based on a range of factors, most of which are clear.
Adaptability - Level 3: Adapting in order to work effectively in ambiguous or changing situations with diverse individuals and groups. Adapts to new ideas and initiatives across a wide variety of issues or situations. Supports major changes that challenge traditional ways of operating. Adapts interpersonal style to highly diverse individuals and groups in a range of situations. Anticipates change in order to adapt own plans and priorities.
Customer Relationship Management - Level 2: Analyzing, coordinating, and maintaining integrated sales, marketing, and customer support functions to improve business relationships and customer satisfaction. Analyzes trends based on predictions of customer preferences. Participates in the development of sales forecasts based on known customer preferences and behaviors. Develops and implements customer satisfaction studies. Evaluates the costs and benefits of various data gathering methods and analytical tools. Manages data mining projects that provide information about customer preferences. Advises others on determining the most effective sales channels based on customer purchasing behaviors.
Analytical Thinking - Level 2: Analyzing and synthesizing information to understand issues, identify options, and support sound decision making. Identifies critical relationships in information. Anticipates obstacles considering next steps. Recognizes causes and consequences of actions and events that are not readily apparent. Identifies critical connections and patterns in information/data. Draws logical conclusions based on in-depth analysis of information.
Ability to read, analyze, and interpret complex documents, such as insurance policies.
Ability to respond effectively to inquiries or service issues from company personnel and/or clients.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to bring full resolution to issues with minimal Producer/Service Manager involvement.
Knowledge of Database Software, Internet software, Spreadsheet Software, and Word Processing Software.
At least five years of related insurance experience and/or training, preferably handling multi-line, group health accounts; or equivalent combination of education and experience.
Must hold applicable state insurance license or have the ability to obtain such within 90 days of employment.
Must be able to obtain insurance designations as set forth by the organization’s education plan.

Responsibilities

Provides daily service to and builds relationships with clients by managing phone calls and emails in a timely manner and attending meetings.
Maintaining direct communication and building relationships with insureds.
Obtaining updated underwriting information from clients when necessary.
Reviewing policies and entering information in a database system.
Performing open enrollment meetings and assisting clients in enrollment paperwork for employees.
Maintaining agency management database with current information and ordering corrections as necessary.
Maintaining a conducive relationship with insurance carriers.
Maintaining Producer, Director of Account Services and Service Manager confidence in job knowledge, judgment calls, and awareness of current industry trends and developments.
Maintaining compliance with all Employee Benefit service standards and procedures.
Servicing of assigned accounts with minimal Producer/Service Manager direction.
Handling complex policy issues and finding resolution with minimal Producer/Service Manager involvement.
Coordinating with Technology and Benefits Department to support client enrollment needs when applicable.
Prepare ERISA wrap Documents.
Working with the Marketing Department and clients for the purpose of gathering marketing data.
Seeking opportunities for potential upselling of accounts.
Coordinating with Renewal Marketer when applicable.
Works together with team and with other departments, such as Marketing, Accounting, Compliance, etc.; this includes conferencing with Producer to discuss execution of strategies.
Assists in training new team members.
Volunteers to back up and/or assist others as needed.
Manages PTO to work with departmental needs.
Special projects as requested by Manager.
Displays commitment and initiative to meet department and agency education goals as set forth in the organizations education program.
Directly supervises 1-2 Account Manager Assistants.
Responsibilities include assigning, and directing work to Assistants.

Benefits

Ownership in the company in the form of stock via the Houchens Industries ESOP
Comprehensive medical, dental, and vision plans
Many more supplemental benefits
Variable compensation with stability and unlimited growth based on your performance
Long-term career with substantial development and advancement opportunities
Work-life balance

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