Employee Benefits Account Coordinator

Higginbotham • Lafayette, LA

11h • Onsite

About The Position

The Employee Benefits Account Coordinator provides administrative support to internal account managers and maintains a professional relationship with our external clients. This role involves data entry, assisting with marketing and report preparation, auditing billing statements, generating enrollment materials, and processing paperwork for submission to carriers. The position also requires attending client meetings, delivering outstanding customer service, and maintaining agency files accurately.

Requirements

• High school diploma or equivalent required
• Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
• Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
• Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
• Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
• Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
• Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
• Dependability: Acknowledgment of the importance of being present and punctual
• Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
• Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
• Ability to lift 25 pounds
• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key
• Walking, bending, sitting, reaching and stretching in all directions

Nice To Haves

• 1+ year of employee benefits experience in the insurance field preferred
• Commitment to continuous learning and professional development
• Active Life & Health License preferred
• Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable

Responsibilities

• Conducts data entry into Excel spreadsheets, internal agency management system, carrier websites, House Bill requests
• Assists in marketing of accounts as directed by account managers
• Assists with the preparation of reports, proposals and other presentation materials
• Audits billing statements for accuracy on behalf of clients
• Generates open enrollment materials such as enrollment guides, election forms, personalized confirmation sheets, enrollment/change forms, etc
• Assists in processing necessary paperwork for submission to carrier – implementation
• Attend local enrollment/client meetings as needed
• Delivers outstanding customer service
• Maintains agency files accurately and consistently
• Attends and completes any training sessions or assignments as required
• Performs other related tasks as needed

Benefits

• medical
• dental
• vision
• prescription drug coverage
• 401K
• equity incentive plan
• multiple supplemental benefits for physical, emotional, and financial wellbeing
• Employee Wellness Program
• Company paid holidays
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED