Employee Benefits Senior Account Coordinator

Higginbotham•Webster, TX

About The Position

The Senior Account Coordinator position provides a wide variety of administrative support to a team of internal account managers and maintains a professional relationship with our external clients. Manages and maintains a minimal book of business consisting of small groups.

Requirements

2+ years of employee benefits and account management experience in the insurance field preferred, including a strong understanding of current employee benefits, regulations, and industry standards
Commitment to continuous learning and professional development
Active Life & Health License required
Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
Dependability: Acknowledgment of the importance of being present and punctual.
Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

Nice To Haves

Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable

Responsibilities

Delivers outstanding customer service
Analyzes carrier information and maintains spreadsheets and carrier websites, and manages House Bill requests
Assists in marketing of accounts as directed by account managers
Assists with the preparation of reports, proposals, and other presentation materials
Audits billing statements for accuracy on behalf of clients
Generates open enrollment materials such as enrollment guides, election forms, personalized confirmation sheets, enrollment/change forms
Assists in processing necessary paperwork for submission to the carrier
Assists with compliance projects as directed by account managers
Completes special projects as assigned
Attends and presents at local enrollment/client meetings as needed
Manages and maintains a book of business that consists of minimum threshold accounts, including renewal processes, compliance, and ongoing service of accounts
Acts as mentor and leader for novice account coordinators, including providing training as requested
Maintains agency files accurately and consistently, processes incoming mail requests accurately and swiftly
Attends and completes any training sessions or assignments as required
Performs other related tasks as needed