Employee Benefits Coordinator

Inspirato•Quinte West, ON

3d•$60,000 - $65,000•Onsite

About The Position

At Inspirato, we believe extraordinary travel should be effortless. We are a luxury destination club built on the pillars: Certainty, Care, and Value while delivering curated experiences that consistently exceed expectations for our members. We are committed to promoting diversity, equity, and inclusion across everything we do — in our workplace, our business, our marketing, and the causes we support. Our team spans ages, abilities, cultures, races, religions, gender identities, and sexual orientations. We don’t just embrace those differences; we celebrate them. The Employee Benefits Coordinator owns day-to-day benefits administration — including leave management, compliance, and employee inquiries — while supporting broader functional priorities. Success in this role requires rigor across benefits administration, sound judgment under time pressure, and a service mindset that scales with a shared services business model.

Requirements

2+ years of experience in benefits administration or a related People Operations role
Proficiency with HRIS/payroll systems (Paylocity preferred) and advanced Microsoft Excel skills.
Sound judgment and discretion in handling confidential and sensitive employee information.
Strong analytical and problem-solving skills, with the ability to manage multiple priorities under tight deadlines — particularly critical given responsibility for benefits administration across 500+ employees.
Clear, concise verbal and written communication skills.
Adaptability and comfort operating in a fast-paced, evolving environment.

Nice To Haves

bachelor's degree preferred

Responsibilities

Administer employee benefit programs — medical, dental, vision, life, disability, retirement, and voluntary benefits — including enrollments, changes, and terminations across HRIS and carrier systems.
Administer paid leave programs (FMLA, STD, ADA) across multiple states, ensuring compliance with federal, state, and internal requirements.
Maintain benefit files, records, and data integrity across HRIS and vendor systems; conduct monthly audits and invoice reconciliations to identify and resolve discrepancies.
Monitor and resolve integration errors across payroll and benefits platforms (Paylocity, Bswift, Principal, Wex, Cigna); manage vendor relationships to ensure timely issue resolution.
Process verification-of-employment requests and support benefits-related onboarding and offboarding activities.
Lead annual Open Enrollment, including Wellness Fair planning, hybrid info sessions, incentive programs, and employee communications.
Serve as primary point of contact for the Benefits inbox — triaging inquiries, resolving routine cases, and escalating complex issues to the appropriate stakeholders.
Develop and distribute benefit communications, announcements, and educational materials; present benefits information during new-hire orientation and team sessions.
Design and coordinate wellness initiatives and events in partnership with internal teams and external vendors.
Support company-wide People Operations programs, engagement events, and culture-building activities.
Identify and implement process improvements; author and maintain standard operating procedures for benefits and People Operations functions.
Support HRIS and benefits system implementations, testing, and vendor transitions.
Support recruiting and cross-functional People Operations initiatives; contribute to ad hoc projects as needed.