EMP Case Manager

The Salvation Army Southern California • Everett, WA

13d • Onsite

About The Position

The EMP Case Manager provides trauma-informed, housing-focused case management and general and intensive social services to single adults experiencing homelessness, often with co-occurring disorders. The role includes conducting housing-readiness assessments and developing and monitoring individualized service plans to help clients work toward self-sufficiency. Using strength-based, client-centered approaches, the Case Manager supports client-defined goals, including permanent housing, increased income, and connections to community resources.

The Case Manager provides direct services in complex situations, collaborates with case management staff, and works under the direct supervision of the Client Services Manager. The role also includes obtaining advanced training relevant to the population served and sharing that knowledge with other Case Managers. The position requires assessing clients’ ability to complete activities of daily living and instrumental activities of daily living. Knowledge or training related to aging or disability issues is preferred; CDP/CDPT certification or knowledge of mental health and wellness receives special consideration.

The position is based at a shelter in Everett, Washington. The schedule will be confirmed upon hire based on shelter operations and program needs, and may vary to support coverage. Work is primarily in a sheltered indoor environment, with occasional outdoor duties. The role requires a commitment to The Salvation Army’s mission and compliance with its religious mission. The site may require mandatory vaccination based on local governmental orders.

Requirements

• Bachelor’s degree in social work or human services preferred, or at least two years of experience in social services, case management, residential programming, or a related area.
• Experience in three or more of the following fields: human services, Veteran’s services, case management, housing navigation, community building, and knowledge of resources for people experiencing homelessness who may have co-morbidities.
• Knowledge and skill in trauma-informed care, harm-reduction practices, motivational interviewing, and housing-first methodologies.
• Ability to assess clients’ ability to complete activities of daily living and instrumental activities of daily living.
• Broad, current knowledge of community resources, including low-income or supportive housing, employment services, Social Security and medical benefits, and medical, mental health, and dental services for civilian and Veteran populations.
• Ability to build and maintain relationships with community organizations serving people experiencing homelessness and Veterans.
• Ability to engage respectfully and responsively with diverse populations and demonstrate commitment to equity and inclusion.
• Working knowledge of de-escalation techniques and trauma-informed practices, and skill in motivational interviewing to explore readiness to change.
• Understanding of and willingness to comply with mandatory reporting requirements and laws concerning vulnerable adults.
• Strong verbal and written English communication skills; the posting specifies spelling at 90% and grammar at 85%.
• Teamwork, attention to detail, and ability to work in a fast-paced environment while maintaining composure under pressure.
• Strong commitment to HIPAA confidentiality practices.
• Valid Washington State Driver’s License and ability to meet The Salvation Army’s driver requirements.
• Complete Bloodborne Pathogen training and hold current CPR, First Aid, and Narcan/Naloxone certification, or obtain certification within the first 90 days of employment.
• Microsoft Outlook, Word, and Excel skills; ability to use integrated database applications and learn new software with basic training.
• Ability to use a copier, scanner, and fax.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, pull, and reach overhead; operate a telephone and computer; lift up to 45 pounds; access and produce computer information; and interpret written instructions.

Nice To Haves

• Experience working with people experiencing homelessness in shelter or residential programs.
• Knowledge or training in care for clients with aging or disability issues.
• CDP/CDPT certification or knowledge of mental health and wellness issues.
• Knowledge of HMIS and WellSky databases.
• Bilingual ability or lived experience.
• Microsoft PowerPoint skills.

Responsibilities

• Provide comprehensive case management, including screening and assessing clients; creating, implementing, and monitoring individual service plans; crisis intervention; and connecting clients with health, mental health, employment, housing, and other community resources.
• Serve clients with vocational, social, cultural, or medical impairments that hinder economic independence, and provide goal-directed, task-centered, time-limited crisis intervention.
• Provide information about services and transportation as needed to people seeking services.
• Monitor each client’s progress and revise plans with corrective actions as needed.
• Foster a professional and welcoming environment in interactions with clients, guests, vendors, and colleagues.
• Participate in assigned training and coordinate in-house staff training based on acquired training.
• Model appropriate team behavior and promote team building; collaborate with staff, consult on cases, report pertinent information to the Program Manager, and support complex cases.
• Participate in staff and case management meetings and provide case summaries and client-status information.
• Maintain professional boundaries and ethics, and monitor adherence to program rights, responsibilities, and policies.
• Cover shifts with the Client Services Manager when necessary.
• Assist with scheduling and conducting periodic reviews of case files, notes, and other information for quality assurance and funding-contract compliance.
• Help track and assign clients to Case Managers.
• Participate in appropriate program spending and work with the Program Manager and Business Manager to remain within budget limits and spending needs.
• Assist the Client Services Manager in developing case management standards, guidelines, and paperwork.
• Help clients develop an aftercare Housing Stability Plan and identify steps toward moving from homelessness to self-sufficiency.
• Support successful client exits using progressive engagement strategies.
• Try to maintain weekly contact with clients during their first 30 days of program participation and meet with each client at least monthly to review goals and case plans.
• Maintain accurate and timely case management and staffing notes, organize confidential records, and enter and maintain records in WellSky, HMIS, or other required systems and prescribed formats.
• Complete required Salvation Army Driver, Protecting the Mission, Pathway of Hope, HIPAA Compliance, Clarity (HMIS), and WellSky training.
• Assist in developing and implementing LGBTQIA+ training for intake, assessment, case management, and direct-care staff.
• Complete ongoing training to help guide staff in identifying and addressing basic health issues affecting LGBT clients, and develop relationships with agencies and providers experienced in LGBT health care.

Benefits

• Paid holidays, vacation time, and sick time.
• Medical, vision, and dental insurance, including employee-only coverage options with low bi-weekly premiums.
• Employer-paid life insurance; voluntary supplemental life and short- and long-term disability plans are available.
• Employer-funded Money Purchase Pension Plan, with 50% vesting after five years of eligible service, and an employee-funded voluntary 403(b) option.
• 40 hours of paid parental leave for qualifying events.
• 12 days of sick leave annually, accruing from day one and available after three months of service.
• Two weeks of annual vacation for non-exempt positions, accruing from day one and available after six months of service.
• 13 designated paid holidays and one floating holiday per year.

What This Job Offers

• Job Type: Full-time