EMP Case Manager

Salvation Army Careers • Everett, WA

12d • Onsite

About The Position

The EMP Case Manager provides trauma-informed, housing-focused case management and general and intensive social services to single adults experiencing homelessness, often with co-occurring disorders. The role uses strength-based, client-centered approaches to build respectful and supportive relationships and help clients pursue goals such as permanent housing, increased household income, and connections to community resources. Services may include housing readiness assessments, individualized service plans, intensive case management, crisis intervention, referrals, and transportation. The Case Manager supports clients with complex circumstances and assesses their ability to complete activities of daily living and instrumental activities of daily living as program-entry requirements.

The position works in coordination with other case management staff under the direct supervision of the Client Services Manager. It also involves obtaining advanced training relevant to the populations served and sharing that knowledge through staff training. The role supports program quality and compliance through case-file reviews, accurate records, database updates, budget coordination, and development of case-management standards and materials. The position is based at a shelter in Everett, Washington; the assigned schedule is confirmed upon hire and may vary according to shelter operations and program coverage. Work is primarily in a sheltered indoor environment, with occasional outdoor duties.

Requirements

• A bachelor’s degree in social work or human services is preferred, or at least two years of experience in social services, case management, residential programming, or a related area.
• Experience in three or more of the following fields: human services, Veteran’s services, case management, housing navigation, community building, and knowledge of resources for people experiencing homelessness who may have co-morbidities.
• Broad, current knowledge of community-based resources, including low-income and supportive housing, employment placement, Social Security and medical benefits, and medical, mental health, and dental services for civilian and Veteran populations.
• Ability to build and maintain relationships with community organizations serving people experiencing homelessness and the Veteran population.
• Ability to engage diverse populations respectfully and in a culturally responsive manner, with commitment to equity, inclusion, and expressions of personal identity.
• Working knowledge of de-escalation techniques and trauma-informed care; training and skill in motivational interviewing.
• Understanding of and willingness to comply with mandatory reporting requirements and laws concerning vulnerable adults.
• Strong English verbal and written communication skills; the posting specifies spelling at 90% and grammar at 85%.
• Teamwork, attention to detail, and ability to work in a fast-paced environment while maintaining composure under pressure.
• Strong commitment to HIPAA practices and protection of confidential client information.
• Valid Washington State Driver’s License and ability to meet The Salvation Army driver requirements.
• Complete Bloodborne Pathogen training and hold current CPR/First Aid/Narcan/Naloxone certification or obtain it within the first 90 days of employment.
• Required skills in Microsoft Outlook, Word, and Excel; working ability to use integrated database applications and learn new software with basic training.
• Ability to use a copier, scanner, and fax.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, pull, and reach overhead; operate a telephone and computer; lift up to 45 pounds; access and produce computer information; and interpret written instructions.

Nice To Haves

• Knowledge or training in care for clients with aging and/or disability issues.
• CDP/CDPT certification and/or knowledge of mental health and wellness issues.
• Experience working with people experiencing homelessness in shelter or residential programs.
• Knowledge of HMIS and the WellSky database.
• Bilingual ability or lived experience.
• Microsoft PowerPoint skills.

Responsibilities

• Screen and assess clients, develop and monitor individualized service plans, and provide comprehensive case management.
• Provide crisis intervention in a goal-directed, task-centered, and time-limited manner.
• Connect clients to health, mental health, employment, housing, and other community resources; provide service information and transportation as needed.
• Serve clients with vocational, social, cultural, or medical impairments that hinder economic independence.
• Monitor client progress, evaluate case-management plans, and revise plans with corrective actions as needed.
• Maintain a professional, welcoming, respectful environment with clients, guests, vendors, and colleagues.
• Participate in assigned training and coordinate in-house staff training based on acquired training and knowledge.
• Support teamwork, consult with staff on client cases, report pertinent information to the Program Manager, and assist with complex cases.
• Work with other case managers to help clients achieve case-plan goals; participate in staff and case-management meetings and provide case summaries and client-status information.
• Maintain professional boundaries and ethics and monitor compliance with program rights, responsibilities, and policies.
• Cover shifts with the Client Services Manager if necessary.
• Assist with scheduling and conducting case-file and case-note reviews for quality assurance and funding-contract compliance.
• Help track and assign clients to case managers and coordinate program spending with the Program Manager and Business Manager.
• Assist the Client Services Manager in developing case-management standards, guidelines, and paperwork.
• Help clients develop aftercare Housing Stability Plans and identify steps toward housing stability and self-sufficiency; use progressive engagement strategies to exit clients successfully from the program.
• Try to maintain weekly contact with caseload clients during their first 30 days of program participation and meet with each individual at least monthly to monitor goals and case plans.
• Keep accurate, timely case-management and staffing notes and organize confidential records.
• Enter and maintain case records in WellSky, HMIS, or other required databases and ensure required forms and reports follow prescribed formats.
• Complete required Salvation Army, HIPAA, HMIS, and WellSky training.
• Assist in developing and delivering training for intake, assessment, case-management, and direct-care staff on LGBTQIA+ issues and basic health issues affecting LGBT clients.
• Conduct outreach and build relationships with agencies and providers with expertise in LGBT health care.

Benefits

• Paid holidays, vacation time, and sick time.
• Medical, vision, and dental insurance, with low bi-weekly premiums for employee-only health coverage; voluntary additional coverage is available at additional cost.
• Employer-paid life insurance; voluntary supplemental life and short- and long-term disability plans are available.
• Employer-funded Money Purchase Pension Plan, with 50% vesting after five years of eligible service, and a voluntary employee-funded 403(b) option.
• 40 hours of paid parental leave for qualifying events.
• 12 days of sick leave annually, accruing from day one and available after three months of service.
• Two weeks of annual paid vacation for non-exempt positions, accruing from day one and available after six months of service.
• 13 designated paid holidays and one floating holiday per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level