Emerging Store Manager

Walgreens•Scottsdale, AZ

About The Position

The Emerging Store Manager supports the Store Manager in running a Walgreens store and may assume responsibility for all store activities when the Store Manager is absent. The role supervises customer service associates and designated hitters, oversees front-end operations, and makes recommendations on Pharmacy and Retail Store operations. It works an alternate schedule with minimal overlap with the Store Manager and helps ensure merchandising, asset protection, sales, profitability, and company deliverables are achieved. The position leads customer service, store operations, business performance, and people management. It coaches and trains team members, handles staffing and performance matters, analyzes store data, supports pharmacy operations during busy periods when necessary, and maintains compliance with company policies and applicable laws. The Emerging Store Manager must complete required training and development, maintain a pharmacy technician license if required by state, and be willing to accept a Store Manager promotion if offered, potentially requiring relocation.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of supervisory experience, which need not include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
Must obtain and maintain a valid pharmacy technician license as required by state.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Support the Store Manager in the overall operation of the store and assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, oversee front-end operations, and make recommendations about Pharmacy and Retail Store operations.
Ensure proper merchandising and protection of store assets while improving sales and profitability.
Lead recruitment, hiring, performance management, and discipline of direct reports.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and coach teams to improve customer experience metrics.
Assign daily activities and delegate tasks; manage opening, closing, and shift changes, time records, time-off approvals, scheduling conflicts, and team-member coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team-member input to make fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, develop action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support growth initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance through responsibilities, goals, feedback, recognition, and performance plans.
Recommend performance management actions, including discipline and termination when appropriate; conduct discipline and coaching meetings.
Acquire and retain talent, anticipate staffing needs, build candidate pipelines, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
Complete the Store Manager learning and development program and required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, maintain an Individual Development Plan, and obtain and maintain a pharmacy technician license if required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.