Emerging Store Manager

Walgreens • Lansing, MI

3d • $47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role is responsible for merchandising, protecting store assets, and improving sales and profitability.

The position leads store team members, including recruitment, hiring, performance management, and discipline. It oversees customer experience, daily store operations, cash management, inventory, maintenance, safety, compliance, business performance, and team development. It may support Pharmacy during busy periods, including working as a pharmacy technician when necessary. The role requires completion of the Store Manager learning and development program and maintenance of a valid pharmacy technician license when required by state law.

Requirements

• Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. Supervisory experience does not require experience with direct reports.
• Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
• Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.
• Willingness to accept promotion to a Store Manager position if offered, which could require relocation to another store location.
• Ability to transfer to other Walgreens retail assets within the same hiring Area.
• Must complete the Store Manager learning and development program and required company learning, development, certification, and training.
• Must obtain and maintain a valid pharmacy technician license when required by state law.

Nice To Haves

• Bachelor’s degree.
• For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
• For external candidates: a business major and prior retail or food industry experience.

Responsibilities

• Supervise customer service associates and designated hitters and manage the front end of the store.
• Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
• Ensure proper merchandising and protection of store assets, and improve sales and profitability.
• Lead and manage team members, including recruitment, hiring, performance management, and discipline.
• Engage customers and patients, offer assistance, resolve complaints, answer questions, and model customer service best practices.
• Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
• Improve overall customer service metrics and empower team members to resolve customer needs and build loyalty.
• Assign daily activities and delegate tasks; oversee opening, closing, shift changes, time records, time off, and scheduling coverage.
• Collaborate with external partners and support community outreach opportunities as a resource for Pharmacy Operations Manager.
• Support the Store Manager in using data, analysis, and team input to make fact-based decisions and monitor results.
• Supervise store cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
• Supervise front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, corrective action plans, and adherence to inventory procedures.
• Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
• Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
• Ensure team members understand computer and technology systems and software.
• Promote team member safety and well-being and effectively use the Security Operations Center.
• Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
• Complete special assignments and other tasks as assigned.
• Analyze financial and performance data independently and develop action plans to achieve business deliverables.
• Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
• Collaborate with the Store Manager to identify sales opportunities and support store growth and performance initiatives.
• Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
• Train, mentor, coach, and support team members’ career development; conduct coaching and discipline meetings and recommend performance actions, including discipline or termination when appropriate.
• Assign responsibilities, set goals and expectations, observe performance, provide feedback, and recognize team members.
• Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
• Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
• Complete the Store Manager learning and development program and other required courses, certifications, and training.
• Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
• Obtain and maintain a valid pharmacy technician license when required by state law.
• Communicate regularly with team members through one-on-one discussions and group meetings, and respond to their questions or concerns.
• Assist the Store Manager in planning and communicating company and store strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager