Emerging Store Manager

Walgreens•Tucson, AZ

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store and assumes responsibility for store activities when the Store Manager is absent. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about pharmacy and retail operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and helps achieve company deliverables, protect store assets, improve merchandising, and increase sales and profitability. This role leads store team members through recruitment, hiring, training, scheduling, coaching, performance management, and discipline. It promotes a positive customer experience, monitors service performance, resolves customer concerns, and develops improvement plans for front-end and pharmacy service. The Emerging Store Manager oversees daily store operations, cash management, bookkeeping, inventory, pricing, store upkeep, safety, technology readiness, and compliance with company policies and applicable laws. The role analyzes financial and performance data, creates action plans, and collaborates with the Store Manager on sales opportunities and store initiatives. It may support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The successful candidate completes the Store Manager learning and development program and assigned training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. The position requires willingness to accept promotion to a Store Manager role if offered, potentially at another location, and to transfer to other Walgreens retail assets in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Internal candidates: management experience, including supervising others, managing and assigning work.
Internal candidates: experience across both front-end and pharmacy operations.
External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters and manage the store’s front end.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Manage team member recruitment, hiring, scheduling, training, coaching, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model service best practices, and improve customer service metrics.
Assign daily activities, delegate tasks, manage shifts and coverage, approve time records and time off, and address scheduling conflicts.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, operating statements, and key performance indicators to make decisions and develop store improvement action plans.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and adherence to inventory procedures.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software, and promote their safety and well-being.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support pharmacy operations during busy periods, including working as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; establish goals, expectations, performance plans, feedback, and recognition.
Acquire and retain talent, anticipate staffing needs, maintain candidate pipelines, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and required courses, certifications, and other assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions or concerns, and assist the Store Manager with communicating company and store strategy.