Emerging Store Manager

Walgreens•Elgin, IL

12d•$47,000 - $72,000•Onsite

About The Position

The Emerging Store Manager supports the Store Manager in overall store operations and assumes responsibility for all store activities when the Store Manager is absent. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding Pharmacy and Retail Store operations. It works an alternate schedule with minimal overlap with the Store Manager and is accountable for merchandising, protecting store assets, and improving sales and profitability. The role leads and manages team members, including recruitment, hiring, performance management, training, coaching, and discipline. It oversees customer experience, daily store operations and scheduling, cash management and bookkeeping, inventory, store maintenance, safety, compliance, and execution of operational feedback. It analyzes financial and performance data, creates action plans, and collaborates with the Store Manager to improve store performance. It may support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager completes the Store Manager learning and development program and other required training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state law. The role communicates with team members and assists the Store Manager in communicating company and store strategy. Applicants must be willing to work a flexible schedule, accept a Store Manager promotion if offered (which may require relocation), and transfer to other Walgreens retail assets in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record in any major, satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED and two years of supervisory experience; supervisory experience need not include direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations on Pharmacy and Retail Store operations.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, training, coaching, discipline, and development.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, coach teams, and improve customer-service metrics.
Assign daily activities and delegate tasks; oversee opening, closing, shift changes, time records, time off, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, operating statements, key performance indicators, and team-member input to make decisions, create action plans, and monitor store performance.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze trends and implement corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.
Complete the Store Manager learning and development program, assigned courses and training, maintain an Individual Development Plan, and maintain a pharmacy technician license when required by state.