Emerging Store Manager

Walgreens•Nashville, TN

13d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role manages the store’s front end and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position oversees merchandising, protection of store assets, sales, profitability, customer experience, and team performance. This role leads and develops store team members, including recruitment, hiring, training, coaching, performance management, and discipline. It supervises daily store operations, scheduling and coverage, cash management and bookkeeping, inventory, maintenance, safety, and compliance with company policies and applicable laws. The Emerging Store Manager uses financial and performance data to identify opportunities and create action plans, collaborates with the Store Manager on business improvement, and supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The position requires completion of the Store Manager learning and development program and assigned training. The Emerging Store Manager is expected to pursue ongoing development, maintain a valid pharmacy technician license when required by state, and be willing to accept promotion to Store Manager if offered, potentially requiring relocation.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in the overall operation of the store and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Manage the front end and make recommendations about Pharmacy and Retail Store operations, merchandising, asset protection, sales, and profitability.
Lead, recruit, hire, train, coach, mentor, and manage the performance and discipline of team members and direct reports.
Engage customers and patients, resolve complaints and questions, model customer-service practices, and improve customer-service metrics across the front end and pharmacy.
Assign and delegate daily work; manage opening, closing, and shift changes; approve time records and time off; and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, team input, operating statements, and key performance indicators to make decisions, develop action plans, and monitor business performance.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Identify sales opportunities and collaborate with the Store Manager on initiatives to improve store growth and performance.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Develop staffing and talent plans, maintain candidate pipelines, participate in interviews, make hiring decisions, and ensure required selection, recruitment, record-retention, and training procedures are followed.
Set expectations and goals, observe performance, provide feedback and recognition, conduct coaching meetings, and use performance plans and constructive discipline to promote accountability.
Complete the Store Manager learning and development program and assigned courses, certifications, and training; maintain an Individual Development Plan and seek ongoing feedback.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.
Complete special assignments and other tasks as assigned.