Emerging Store Manager

Walgreens•San Francisco, CA

12d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company objectives. The role oversees customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position focuses on merchandising, protecting store assets, and improving sales and profitability. The role manages store team members and daily operations, including staffing, scheduling, customer service, inventory, cash management, compliance, safety, and store upkeep. It analyzes financial and performance data to develop action plans and improve business results, while supporting the pharmacy during busy periods when necessary. The Emerging Store Manager also recruits, trains, coaches, and develops team members, and completes the Store Manager learning and development program and other required training. A valid pharmacy technician license must be obtained and maintained when required by state law. The position requires a flexible schedule that may include extended days, evenings, and weekends. Candidates must be willing to accept promotion to a Store Manager role if offered, potentially requiring relocation, and may be required to transfer to other Walgreens retail assets within the same hiring area. The current salary range is $47,000–$72,000; the offered salary depends on factors including geography, skills, education, and experience. The role remains open until filled. Walgreens states that it is an equal opportunity employer, including disability and veterans, and will consider qualified applicants with arrest and conviction records.

Requirements

Bachelor’s degree with a solid academic record in any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. Supervisory experience need not include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations about overall Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities when the Store Manager is absent.
Ensure proper merchandising and protection of store assets, and work to improve store sales and profitability.
Lead store team members, including recruitment, hiring, performance management, and discipline of direct reports.
Engage customers and patients, resolve complaints and questions, model customer service practices, and improve customer service metrics.
Monitor customer service and coach, train, and develop plans for improvement across the front end and pharmacy.
Supervise store operations, assign and delegate daily work, manage shift changes and store opening and closing, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Support the Store Manager in using data, analysis, and team member input to make fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and revisions and price changes, analyze inventory trends, create corrective action plans, and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support the pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance management actions, including discipline and termination when appropriate.
Manage team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback, and recognizing contributions.
Acquire and retain talent, maintain staffing and candidate pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Ensure required selection, recruitment, record-retention, and training procedures are followed under company policy and applicable law.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek ongoing feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members through individual discussions and group meetings, and respond to questions and concerns.
Assist the Store Manager with planning and communicating company and store strategy.