Emerging Store Manager

Walgreens•Jersey City, NJ

13h

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role oversees customer service associates and designated hitters, manages the front end, and makes recommendations about overall pharmacy and retail operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is responsible for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role delivers a positive customer experience by engaging customers and patients, resolving complaints, modeling service best practices, and coaching teams on improvements across the front end and pharmacy. It supervises daily store operations, scheduling and coverage, cash management and bookkeeping, inventory, merchandising resets and price changes, store cleanliness and maintenance, safety, and compliance with company policies and applicable laws. It also collaborates with external partners and supports community outreach opportunities. The Emerging Store Manager analyzes financial and performance data, develops action plans, and works with the Store Manager to identify sales opportunities and improve store performance. The role may support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. It leads, trains, coaches, and develops team members; manages staffing and talent pipelines; participates in interviews and hiring decisions; and communicates regularly with team members and the Store Manager. The position requires completion of the Store Manager learning and development program, required company training, and a valid pharmacy technician license where required by state. Candidates must be willing to work a flexible schedule including extended days, evenings, and weekends, accept possible promotion to Store Manager (which may require relocation), and transfer to other Walgreens retail assets in the same hiring area. The stated salary range is $47,000–$72,000; actual pay depends on factors including geography, skills, education, and experience.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting in the ESM role for individuals placed on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates must have management experience, including supervising others and managing and assigning work, and experience across both front end and pharmacy.
Must obtain and maintain a valid pharmacy technician license if required by state.

Nice To Haves

External candidates with business majors.
Prior retail or food industry experience.

Responsibilities

Support the Store Manager with overall store operations and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations on pharmacy and retail operations.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Recruit, hire, train, coach, and manage team members, including performance management and discipline.
Engage customers and patients, resolve complaints, answer questions, and model customer-service best practices.
Monitor customer service metrics and coach teams to improve service in the front end and pharmacy.
Supervise daily operations, assign and delegate activities, manage shifts and coverage, approve time records and time off, and address scheduling conflicts.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze trends and create corrective action plans.
Ensure execution of operational feedback from Store and District Managers through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently; create action plans and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager on sales opportunities, insights, growth, and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, performance plans, goal setting, feedback, and recognition.
Manage staffing needs and talent pipelines; participate in interviews and make hiring decisions.
Ensure compliant selection, recruitment, record retention, and training procedures.
Complete the Store Manager learning and development program and required courses, certifications, and assigned training; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license as required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.