Emerging Store Manager

Walgreens•Clinton, MD

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store, with responsibility for the front end and recommendations on Pharmacy and Retail Store operations. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. It oversees merchandising, protection of store assets, sales and profitability, and leads team members through recruitment, hiring, training, performance management, and discipline. The position promotes a positive customer experience by assisting customers and patients, resolving complaints, modeling service practices, coaching the team, and improving customer service metrics. It supervises store operations, scheduling and coverage, cash management and bookkeeping, inventory, pricing, maintenance, safety, technology readiness, and compliance with company policies and applicable laws. It also supports Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager analyzes financial and performance data, develops action plans, and works with the Store Manager to identify sales opportunities and implement company initiatives. The role leads team member development and staffing, communicates store and company strategy, completes the Store Manager learning and development program and assigned training, and maintains a valid pharmacy technician license when required by state. The position requires willingness to accept promotion to Store Manager if offered, potentially requiring relocation, and ability to transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates must have management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.

Nice To Haves

For external candidates, a business major.
For external candidates, prior retail or food industry experience.
A bachelor’s degree.

Responsibilities

Support the Store Manager in operating the store and assume responsibility for store activities in the Store Manager’s absence.
Manage the front end and make recommendations concerning Pharmacy and Retail Store operations.
Oversee merchandising, store asset protection, sales, and profitability.
Lead, recruit, hire, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, model service best practices, and improve customer service metrics.
Assign and delegate daily activities; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, and team member input to support decisions and monitor their impact.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and corrective action plans.
Execute operational feedback from the Store Manager and District Manager through team delegation and supervision.
Maintain store cleanliness and presentation, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand applicable computer and technology systems and software.
Promote team member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager on sales opportunities, insights, growth, and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Set goals and expectations, assign responsibilities, observe performance, provide feedback and recognition, and develop performance plans.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.
Complete the Store Manager learning and development program and required courses, certifications, and training; pursue continuous feedback and self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Accept a Store Manager promotion if offered, potentially involving relocation, and be able to transfer to other Walgreens retail assets within the same hiring area.