Emerging Store Manager

Walgreens•Fontana, CA

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall pharmacy and retail operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is accountable for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role leads customer experience efforts, resolves complaints, coaches team members, and works to improve customer service metrics across the front end and pharmacy. It oversees daily operations, scheduling and coverage, cash management, bookkeeping, inventory, store maintenance, safety, and compliance with company policies and applicable laws. The Emerging Store Manager analyzes performance data, creates action plans, supports business growth initiatives, and may assist the Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The position is primarily responsible for training, coaching, mentoring, and developing team members; managing performance and staffing; and maintaining a pipeline of talent and future leaders. The Emerging Store Manager completes the Store Manager learning and development program and required training, maintains a personal development plan, and obtains and maintains a pharmacy technician license when required by state. The role communicates regularly with team members and assists the Store Manager with communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept a promotion to Store Manager if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations about pharmacy and retail operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Recruit, hire, lead, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, model customer service practices, and improve customer service metrics.
Assign and delegate daily work; manage shift changes, time records, time off, scheduling conflicts, and team member coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, and team member input to make decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders; oversee bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and price changes, analyze inventory trends, and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Promote team member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and implement initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Manage team member performance through responsibility assignments, performance plans, goals, observation, feedback, recognition, and constructive discipline.
Anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, make hiring decisions, and maintain a pipeline of future leaders.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and assigned courses, certifications, and training; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.
Complete special assignments and other tasks as assigned.