Emerging Store Manager

Walgreens•Madison, WA

13h•Onsite

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving business results. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall pharmacy and retail operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position oversees customer experience, store operations, business performance, and team development. It includes managing staffing and scheduling, merchandising, cash management, inventory, store presentation, safety, compliance, and execution of company initiatives. The role also supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary, and must obtain and maintain a valid pharmacy technician license when required by the state. The Emerging Store Manager completes the Store Manager learning and development program and required company training, maintains an Individual Development Plan, and communicates regularly with team members and store leadership. The role requires willingness to accept a Store Manager promotion if offered, potentially at another store location, and ability to transfer to other Walgreens retail assets in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, in any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion into a Store Manager position if offered, which could require relocation to a different store location.
Ability to transfer to other Walgreens retail assets located within the same hiring area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, and manage the front end of the store.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protection of store assets, and improvements in sales and profitability.
Recruit, hire, train, coach, and manage team members, including performance management and discipline of direct reports.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Assign daily activities and delegate work; manage opening, closing, and shift changes; approve time records and time off; and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions, create action plans, and monitor store performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets, revisions, and price changes, analyze inventory trends, develop corrective action plans, and train team members on inventory procedures.
Ensure operational feedback from the Store Manager and District Manager is carried out through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software, and support team member safety, including effective use of the Security Operations Center.
Comply with company policies and applicable laws and regulations governing store operations and sales of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Lead and train team members; provide mentoring, coaching, and support for career development.
Conduct coaching and discipline meetings and make performance-management recommendations, including recommendations concerning discipline and termination when appropriate.
Set responsibilities, performance plans, goals, and expectations; observe performance; provide feedback and recognition; and establish accountability.
Acquire and retain talent, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and all assigned courses, certifications, and training.
Monitor personal performance, seek feedback, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.
Be willing to work a flexible schedule, accept a Store Manager promotion if offered, and transfer to other Walgreens retail assets in the same hiring area.