Emerging Store Manager

Walgreens•Valrico, FL

15h

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities in the Store Manager’s absence. The role supports merchandising, protection of store assets, sales, and profitability. This position leads store team members through recruitment, hiring, training, coaching, performance management, and discipline. It is accountable for customer experience and service metrics; store operations and scheduling; cash management and bookkeeping; inventory, resets, revisions, and price changes; store cleanliness and maintenance; safety and compliance; and business performance. The Emerging Store Manager analyzes financial and performance data, develops action plans, collaborates with the Store Manager on sales opportunities and initiatives, and supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The role completes the Store Manager learning and development program and assigned training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. The position communicates with team members and assists the Store Manager in planning and communicating company and store strategy. Candidates must be willing to work a flexible schedule, accept promotion to a Store Manager role if offered (which may require relocation), and transfer to other Walgreens retail assets within the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR successful completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.
External candidates: business majors; prior retail or food industry experience.

Nice To Haves

For external candidates, a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in the overall operation of the store and assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters; manage front-end operations and make recommendations regarding Pharmacy and Retail Store operations.
Ensure proper merchandising, protection of store assets, and improvements in sales and profitability.
Recruit, hire, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, answer questions, model customer service best practices, and improve customer service metrics.
Assign daily activities, delegate tasks, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, and team member input to make fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory; complete resets, revisions, and price changes; analyze inventory trends; and create corrective action plans.
Ensure operational feedback from the Store Manager and District Manager is carried out through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager on sales opportunities, insights, growth, and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, support, goal-setting, feedback, recognition, and performance plans.
Acquire and retain talent, anticipate staffing needs, manage candidate pools, participate in interviews, make hiring decisions, and develop a pipeline of future leaders.
Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
Complete Store Manager training and required learning, development, certification, and other assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in communicating company and store strategy.
Complete special assignments and other tasks as assigned.