Emerging Store Manager

Walgreens•Los Altos, CA

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position oversees merchandising, protection of store assets, sales, profitability, customer service, store operations, and team performance. The role leads and develops store team members, including recruiting, hiring, training, coaching, performance management, and discipline. It independently reviews financial and performance data and creates action plans to achieve business deliverables. The Emerging Store Manager may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary, and must obtain and maintain a valid pharmacy technician license when required by state law. The position requires completing the Store Manager learning and development program and assigned training, while pursuing continuous feedback and self-development. The role communicates regularly with team members and helps the Store Manager plan and communicate company and store strategy. Candidates must be willing to work a flexible schedule, accept a Store Manager promotion if offered (which may require relocation), and transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the ESM role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates must have management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.
Must obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree for internal candidates.
Business major for external candidates.
Prior retail or food industry experience for external candidates.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations about Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Lead, recruit, hire, train, coach, and manage the performance and discipline of store team members.
Engage customers and patients, resolve complaints, model customer service best practices, and improve customer service metrics.
Assign daily activities and delegate tasks; oversee opening, closing, shift changes, time records, time off, scheduling conflicts, and team member coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team member input to make fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand applicable computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve store results.
Collaborate with the Store Manager to identify sales opportunities and implement initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Mentor, coach, and support team members’ career development; manage performance through clear responsibilities, goals, feedback, recognition, and performance plans.
Anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, make hiring decisions, and maintain pipelines of future leaders.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Complete Store Manager training and required learning, development, certification, and other assigned training; maintain an Individual Development Plan.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with communicating company and store strategy.