Emerging Store Manager

Walgreens•Bryan, TX

4d•$47,000 - $72,000

About The Position

The Emerging Store Manager (ESM) supports the Store Manager in operating a Walgreens store and achieving company objectives. The ESM manages the front end of the store, supervises customer service associates and designated hitters, and makes recommendations on the overall operations of the Pharmacy and Retail Store. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. It helps ensure effective merchandising, protection of store assets, and improved sales and profitability. The ESM leads and manages team members, including recruitment, hiring, training, performance management, coaching, and discipline. The role oversees customer service, store operations, scheduling and coverage, cash management, inventory, bookkeeping, maintenance, safety, compliance, and execution of operational direction. It also analyzes business and performance data, develops action plans, supports pharmacy operations when needed, and contributes to team development and store communications. The position requires completing the Store Manager learning and development program and assigned training. The ESM must obtain and maintain a valid pharmacy technician license when required by the state. Candidates must meet one of the listed education or experience pathways and be willing to work a flexible schedule, accept a Store Manager promotion if offered (potentially involving relocation), and transfer to other Walgreens retail assets in the same hiring area. The stated salary range is $47,000–$72,000. Actual pay depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct-report experience.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion into a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by the state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food-industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Manage the front end of the store and supervise customer service associates and designated hitters.
Lead team members through recruitment, hiring, assignment of responsibilities, performance management, coaching, training, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Oversee daily store operations, task delegation, shift changes, time records, time-off approvals, and scheduling coverage.
Work with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, and team-member input to support decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and implement corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer systems, technology, and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance initiatives.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through mentoring, coaching, feedback, recognition, and career-development support; manage performance plans and discipline as appropriate.
Acquire and retain talent, maintain candidate pipelines, anticipate staffing needs, participate in interviews, and make hiring decisions.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and required courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members through individual discussions and group meetings, respond to concerns, and help communicate company and store strategy.