This position provides supervision and development opportunities for facility management in multiple facilities. It ensures competitive talent for multiple facilities by championing company human resource initiatives, addressing new business needs or anticipated turnover, promoting opportunities to attract and retain a high-performing workforce, ensuring a talent pipeline, and guiding the leadership development process. The role implements and models customer service standards across multiple facilities by ensuring excellence in store standards, understanding unique customer needs, enhancing the customer experience, and creating an environment for facility managers to set excellent customer service expectations aligned with company goals. It ensures compliance with company and legal policies, procedures, and regulations, including environmental compliance for multiple facilities, by implementing and monitoring loss prevention, safety, and compliance controls, overseeing safety operational and quality assurance routines, developing and implementing action plans, and providing direction on executing company programs and strategic initiatives. The role delivers effective execution for the business area by driving operational excellence, holding the management team accountable, initiating and leading company change efforts, conducting competitor assessments, monitoring continuous improvement programs, and providing feedback for process improvements. It drives overall financial performance by preparing, analyzing, and reconciling financial reports, creating and administering budgets, determining trends and opportunities, advising on cost control, and resolving budgetary issues. The position provides overall direction by analyzing business objectives and customer needs, developing and implementing business strategies, analyzing costs and forecasts, determining resource requirements, evaluating operational processes, measuring outcomes, identifying improvement opportunities, promoting a customer environment, and demonstrating adaptability. It develops and implements strategies to attract and maintain a skilled workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning. The role cultivates an environment of integrity and ethics by integrating these values into programs and practices, developing consequences for violations, and supporting the Open Door Policy. It develops and leverages internal and external partnerships to achieve business goals by sponsoring community outreach initiatives, engaging stakeholders, and supporting associate efforts. The role emphasizes respecting the individual by building high-performing teams, embracing differences, creating a workplace of belonging, and empowering associates. It also emphasizes acting with integrity by maintaining high standards, modeling company values, and holding oneself and others accountable. The role focuses on serving customers by putting them first, adapting to their needs, and applying business models to all plans. It makes data-driven decisions, balances priorities, and considers all stakeholders. Finally, it strives for excellence by displaying curiosity, taking calculated risks, demonstrating resilience, and encouraging learning from mistakes, while also driving continuous improvement and supporting change.
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Job Type
Full-time
Career Level
Manager
Education Level
Associate degree