Emergency Veterinary Receptionist - Evening and Weekends
About The Position
Carolina Animal Specialty and Emergency Hospital (CASE) is seeking an experienced Full-Time Veterinary Receptionist / Client Service Representative (CSR) to become the welcoming face of our hospital and an essential member of our Emergency and Specialty team. This is not an entry-level position. We're looking for an experienced veterinary professional who thrives in a fast-paced, high-volume environment, communicates with empathy and confidence, and understands how exceptional client service directly impacts patient care. If you're ready to join one of North Carolina's leading Specialty and Emergency hospitals while building a long-term career in veterinary medicine, we'd love to meet you. At CASE, you'll work alongside an exceptional team of Emergency clinicians, specialists, technicians, and client service professionals who are passionate about delivering outstanding medicine while supporting one another every step of the way. Our hospital provides advanced care in: Emergency and Critical Care, Internal Medicine, Surgery, and Advanced Diagnostics. Every day brings new challenges, opportunities to learn, and the ability to make a meaningful difference for pets and the families who love them.
Requirements
- Minimum 2 years of Veterinary Receptionist, Veterinary Client Service Representative, or Veterinary Medical Reception experience
- Previous experience working in a Veterinary Hospital
- Outstanding communication and interpersonal skills
- Excellent multitasking and organizational abilities
- Strong attention to detail and accuracy
- Ability to remain calm and professional during busy or emotionally challenging situations
- Comfortable using multiple computer systems and veterinary software
Nice To Haves
- Emergency Veterinary Hospital experience
- Specialty Veterinary Hospital experience
- Experience with ezyVet, Instinct, Cornerstone, AVImark, or similar veterinary software
- Strong understanding of veterinary terminology and client education
Responsibilities
- Welcome clients and patients with professionalism, empathy, and compassion
- Answer high-volume phone calls while prioritizing urgent patient needs
- Coordinate Emergency walk-ins and Specialty appointments
- Accurately register patients and maintain electronic medical records
- Collect patient histories and verify client information
- Process invoices, payments, deposits, and financial transactions
- Communicate clearly with veterinarians and technicians regarding patient flow
- Provide updates, discharge instructions, and follow-up communication
- Maintain a clean, organized, and welcoming reception area
- Support efficient hospital workflow through teamwork and collaboration
Benefits
- Competitive compensation (starting at $16/hour , with higher compensation based on experience)
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Life Insurance and Disability Coverage
- Employee Assistance Program (EAP)
- Calm Health Mental Wellness Resources
- Rocket Lawyer Legal Benefits
- Employee Pet Care Discounts
- Continuing Education and Professional Development Opportunities
- Career advancement opportunities throughout Innovetive Petcare's growing national network of hospitals
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
