Host Stand Receptionist (Evening & Weekends)

Washington Golf & Country Club•Arlington, VA

6d•Onsite

About The Position

The Host Stand Receptionist serves as the first point of contact for members and guests, providing a warm, professional welcome while delivering exceptional customer service and administrative support. This role is critical to the seamless operation of the front desk and dining areas, ensuring accurate reservations, effective communication across departments, and consistent enforcement of club policies. Responsibilities include managing reservation systems, assisting with Food & Beverage communication, supporting internal departments, and maintaining the reception area to club standards. This position is focused to evenings and weekends, when our volume is highest in our Food and Dining outlets. The ideal candidate for this position is seeking an hourly workload of approximately 20-30 hours, and is considered part-time.

Requirements

High School Diploma or GED required.
Demonstrate a high caliber of professionalism and presentation, commensurate with the expectations of a private club setting
Demonstrated organization and coordination skills and ability to meet deadlines and ability to multi-task in a sporadic, fast-paced guest-facing setting
Excellent customer service and interpersonal skills.
Proficiency in Microsoft Office; experience with reservation systems, Jonas preferred
Strong written and verbal communication skills.
Critical thinking, sound judgment, and the ability to maintain confidentiality.
Flexible schedule including weekends and evenings required.

Responsibilities

Greet all members and guests with a warm, courteous, and professional demeanor
Handle guest inquiries, special requests, or concerns with professionalism and discretion
Communicate effectively with servers and management about reservations, table availability, and special arrangements
Encourage participation in upcoming events by staying informed and promoting club happenings
Communicate with servers and managers regarding availability of tables, seating of large parties, or special requests so that guests receive seamless service
Walk members and guests to their tables, providing accurate menus specific to the dining space
Accurately plan, schedule, and confirm all dining reservations.
Manage the club’s reservation system and provide accurate reservation lists to the Food & Beverage team
Answer phones, transfer calls, and respond to voicemails and emails in a timely and professional manner
Confirm reservations via phone and email; input and manage special requests or dietary notes
Knowledge of upcoming events and dining as to encourage members to participate in Club events and dining
Assist in coordinating special events and club functions as needed.
Assist with printing and stocking of Menus, maintaining that they are accurate and up to date
Ensure accuracy of the Club website in line with Food & Beverage’s operation (e.g., reservations, menus, hours of operation).
Perform general administrative tasks such as data entry, organizing mail, maintaining front desk supplies, and supporting internal departments during busy seasons (e.g., Accounting for billing and chits).
Ensure host stand and coat racks are organized, clean, and presentable at all times.
Monitor and restock supplies for both administrative and member-facing needs
Report any equipment malfunctions and coordinate repairs or service calls.
Coordinate with the kitchen and food & beverage teams to ensure timely preparation and accurate packaging of to-go orders.
Confirm order details and pickup times with members; ensure a smooth handoff at the designated pickup location.
Work closely with servers, bartenders, and managers to ensure efficient table turnover and guest satisfaction.
Attend staff meetings and contribute positively to team initiatives and club operations.
Treats members/guests and fellow employees with respect, works with integrity and ethically upholds organizational values
Other duties as assigned