Emergency Shelters Supervisor

The Mustard SEED Society•Calgary, AB

11h•Onsite

About The Position

The Shelter Supervisor upholds The Mustard Seed's ministry mission by maintaining a high level of professionalism and showing respect to everyone who enters the space and to the local residents. Reporting to Shelter Manager, the Shelter Supervisor manages the daily operations of the shelter. This individual also oversees the recruitment, training, and performance management of the staff. Daily responsibilities for this role include crisis intervention, conflict resolution, and coaching conversations.

Requirements

1+ year of leadership experience
Minimum of 2 years working in a frontline role
Demonstrated leadership abilities with strong interpersonal and communication skills
Proficient in providing both positive and constructive feedback
Effective problem-solving capabilities
Experience and knowledge in addressing mental health issues and addictions
Self-motivated with the ability to collaborate in a cross-functional team
Proficiency in Microsoft Office Suite and relevant software
Maintain a high level of professionalism

Nice To Haves

Post-secondary Degree or Diploma in a relevant discipline is preferred

Responsibilities

Champion a positive team dynamic and serve as a constructive ambassador for The Mustard Seed
Lead the shelter team, ensuring daily tasks and responsibilities of support staff are completed
Oversee efforts to build trusted relationships with vulnerable citizens who utilize The Mustard Seed's programs and services
Ensure the shelter team maintains a strong, visible presence across the property, identifying and addressing opportunities to optimize safety and build community
Prioritize and provide solutions to staff concerns and guest issues
Ensure that clients’ records and information are kept confidential, updated, and secure
Plan and execute "housing first" programs that engage our guests, offering them fellowship, hope, and healing
Provide consistent feedback to team members and conduct monthly one-on-one meetings
Train, supervise, schedule, and evaluate the shelter team while promoting professional growth
Handle daily operations of the shelter
Recruit and train team members, supporting HR by submitting necessary forms and conducting interviews
Manage the performance of team leads and support staff
Establish and enforce shelter policies and procedures
Collaborate with the Shelter Manager to create and implement innovative programs and develop schedules, reports, and budgets for the shelter
Support and manage conflict resolution as necessary
Ensure adherence to and promotion of The Mustard Seed's Health and Safety policies
Facilitate and participate in all required meetings and activities