Emergency Communications Center Supervisor
About The Position
The Emergency Communications Center (ECC) Supervisor works within the INL Emergency Communications Center to lead and direct the operational activities of the Fire Alarm and Emergency Dispatch Center (FAEDC), the Warning Communications Center (WCC), and Security Post 105. They will maintain proficiency, and active certifications, in the programs and systems utilized in the ECC. ECC Supervisors implement INL emergency response plans, make operational decisions during emergency events, and provide direction to center personnel and responders. ECC Supervisors will assign, direct and review the work of subordinates and routinely evaluate their work performance. They will coordinate with employees and union representatives on suggestions, complaints, grievances and other matters, and will be responsible for counselling and disciplinary actions. ECC Supervisors work independently under general guidance, ensuring consistent and effective emergency communications, emergency responses, and system performance. They ensure conformance to the department’s standards, and quality assurance and performance improvement processes. ECC Supervisors are instrumental in the growth and development of the organization and its members, and are relied upon to proactively identify, recommend and implement process improvements and increase organizational effectiveness. ECC Supervisors will participate in organizational strategic planning and implementation of initiatives related to INL Safeguards and Security goals, objectives and expectations and will provide input for organizational budget development, implementation and monitoring.
Requirements
- Bachelor's degree and 3 years of experience or High School Diploma/GED and 9 years of experience in lieu of degree.
- Must be able to obtain and maintain a DOE "Q" clearance, which requires US Citizenship.
- Must be able to obtain national and Idaho state accredited certifications in the following areas: Emergency Tele-communicator, Emergency Medical Dispatcher, Emergency Fire Dispatcher, Emergency Dispatch Quality Improvement.
Nice To Haves
- Current certification(s) in these areas and working experience with Motorola Spillman/FLEX computer aided dispatch systems are preferred.
Responsibilities
- First level of management for work group with human resource responsibilities (influence hiring decisions, discipline, and pay actions).
- Provide direct first-line management to professional individual contributors and support staff.
- Be a guide to work group or sub-work group and may become actively involved to meet schedules and resolve problems.
- Provide direction to employees according to established policies and management guidance.
- Implement approved policies, budgets, and procedures.
- Monitor daily staff performance, reporting, and methods and procedures development, input to budget, policy proposal, and development of tactical strategies for improved operational efficiency.
- Set priorities, resolve escalated matters, and check results at frequent intervals.
- Monitor work, tools, and processes for accuracy and completeness against plans and standards.
- Administer company policies that directly affect subordinate employees. Apply advanced knowledge of the area to effectively manage daily operations. Troubleshoot and resolve problems.
- A portion of time is normally spent performing individual tasks related to the work group or sub-work group, but management of the unit or sub-unit is an essential element of the job.
- Build productive relationships and knowledge of adjacent departments impacting operational success.
- Work with subordinates and functional peer groups. Convey straightforward information to audiences.
- Interpret policy questions to make decisions based on goals as well as company policies and procedures and proactively intervene to prevent or resolve problems.
- Work a rotating shift schedule and be available to fill short notice vacancies as required.
Benefits
- Medical, Dental, Vision, and Flexible Spending Accounts
- 401(k) with a 4.2% employer contribution and up to 4.8% match (regular positions) or self-contribute access (postdoctoral positions)
- Paid time off (personal leave)
- Employee Education Program (tuition assistance for eligible positions)
- Comprehensive Relocation Package
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What This Job Offers
Job Type
Full-time
Career Level
Manager
