FT Emergency Shelter Case Aide

Rochester•Rochester, NY

1d•Onsite

About The Position

Open Door Mission has been restoring hope and changing lives for Rochester's men, women, and children since 1952. This role involves balancing professional best practices with Christ-centered compassion to provide meaning in the lives of individuals experiencing homelessness, addiction, or trauma. As a Case Aide at the 24/7 Men's Emergency Shelter, you will operate within a 30-bed dorm, providing support and encouragement to adult guests while maintaining safety and security standards. This is a full-time, onsite position with a schedule of Tuesday-Saturday, 8 am-4 pm. The organization is interested in candidates with or interested in peer-to-peer employment, particularly in mental health and addiction, or those in the behavioral health field looking to expand their experience with the homeless sub-population.

Requirements

Experience or interest in peer-to-peer employment, particularly in mental health and addiction.
Experience in the behavioral health field is a plus.
Willingness to work Tuesday-Saturday, 8 am-4 pm.
Ability to provide support and encouragement to adult guests.
Ability to maintain safety and security standards.
Ability to utilize de-escalation strategies.
Ability to document client information accurately.
Ability to work as a member of a team.
Willingness to receive training and provide assistance with CPR, First Aid, and Narcan administration.

Nice To Haves

Experience within the homeless sub-population.

Responsibilities

Provide day-to-day supervision and support to shelter guests.
Assist in the implementation and supervision of recreational activities, including meals, chapel, smoke breaks, programming, bed count, and showering.
Perform any duties necessary for the effective and efficient operation of the community residence.
Complete tasks assigned by leadership that maintain cleanliness and safety standards.
Under the direction of the Shelter Manager or a case manager, may provide linkage/referrals to community resources.
Under the direction of the Shelter manager or a case manager, may facilitate a group for mental health, social, spiritual, recreational, housing, and other basic needs.
Observe all safety rules and regulations for self and others; utilizing appropriate de-escalation strategies, informing security of concerns as they arise, and/or notifying emergency personnel as needed.
Document shelter guest attendance at intake, monitor and document activity and behavior utilizing Mission Tracker.
As needed, track and document financial assistance funds and/or funds that a client may receive from various income sources such as SSI, disability, employment etc. to assist Case Management in determining housing eligibility.
Assist case management in application process for program eligible guests for housing, utilizing HMIS.
As needed, collect, verify and secure all necessary documentation for residents and determine potential barriers that clients may face when attempting to obtain assistance and/or housing.
Attend and actively participate in staff meetings and trainings as required by leadership and work as a member of the shelter team for each guest.
Regularly practice adherence to Facility/Program/Open Door Mission standards, and ensure documentation/policy requirements are followed.
Utilize Spero, HMIS, and email to record, report, and communicate client information.
Maintain appropriate and timely communication with staff and management, especially regarding critical incidents.
Must be willing to receive training and provide assistant with CPR, First Aid, and Narcan administration as needed.

Benefits

Generous 5-week time off policy
100% contribution towards basic dental and vision plans
65-70% contribution towards several medical plans
Employee assistance program that provides 8 counseling sessions to each employee and their families

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