Emergency Services Representative (On-Site)

CNX•Oshawa, ON

2d•Onsite

About The Position

The Emergency Services Representative engages with customers through inbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Requirements

College 911 Communications/Public Safety Diploma or course completion
Police, Fire, or Paramedic programs
Certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification
Emergency Service Volunteer
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
Only qualified applicants who are legally authorized to work in Canada will be considered.

Responsibilities

Have the satisfaction of helping customers daily while they are in distress by providing medical instructions to customers when they are most in need
Quickly and accurately gather information that is shared on a call that will be useful for paramedics
Handle stressful and emotionally charged phone calls while remaining calm and maintaining high level of customer service

Benefits

medical, dental, and vision insurance
comprehensive employee assistance program (EAP)
registered retirement savings plan
paid time off and holidays
paid training days
DailyPay enrollment option to access pay "early", when you want it
Health and wellness programs with trained partners to help promote a healthy you
A modern, state-of-the-art office setting with advanced technologies and a great team
Mentorship programs that support your rewarding career journey
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more