Emergency Services Project Manager

Carolina Restoration Services of North Carolina Inc•Morrisville, NC

117d•Hybrid

About The Position

The Emergency Services Project Manager is responsible for responding to and managing emergency mitigation projects, both residential and commercial, resulting in property damage caused by water, fire, smoke, wind, and other natural disasters. This position requires the ability to simultaneously manage multiple emergency mitigation projects at various stages of mitigation and dry-out. It requires job site visits, customer interactions, scheduling crews and is responsibility for overseeing water extraction, demo/clean-up, board-up, structural dry-out and jobsite safety. The ideal candidate will have prior experience in the mitigation/restoration industry. Just as important is demonstrating superior customer service skills, the ability to manage crews in a positive manner as well as provide timely communication, maintain current job status notes digitally and obtain all required job specific documentation and payments. In addition, have a positive attitude, demonstrated leadership skills, and be organized, motivated, detail oriented, customer focused and a problem solver. The position requires working after hours/on-call beyond your normal workday. This may mean nights, weekends and/or holidays. As well as occasional overnight travel to assist with storm related emergency mitigation operations.

Requirements

5+ years' experience handling emergency mitigation services in residential/commercial property restoration.
5+ years in the insurance property restoration industry
Project management experience in the construction or insurance property restoration
IICRC certifications in WRT and ASD
Well versed writing insurance claim estimates using Xactimate estimating software.
Proficiency in Xactimate
Intermediate Microsoft Office user; Excel, Word, and Outlook
Ability to lead/motivate and manage others on a daily basis in a positive manner.
Effective organizational, stress and time management skills; proven ability to multi-task
Excellent communication skills with people from all walks of life
Professional appearance and demeanor
Self-motivated, responsible, and accountable
Ability to work after hours/on-call on a rotational basis as well as occasional overnight travel
Pass a pre-employment drug screen, background screening, and reference check.
Have a valid driver's license and a clean driving record.

Nice To Haves

Experience with DASH software a PLUS!

Responsibilities

Professionally represent the company’s Purpose and Core Values
Assess damages as needed to create professional, well organized, thorough estimates within designated time frames using Xactimate.
Adhere to company SOP’s, including accurate job costing, homeowner communications and job notations in DASH.
Provide timely communications with customers, insurance adjusters and agents.
Organize and manage multiple emergency service mitigation projects simultaneously.
Create invoices for completed jobs and submit per company invoicing protocol.
Maintain acceptable sales levels and profit margins.
Responsible for managing crews, overseeing quality and ensuring excellent customer service.
Generate daily Work Orders; assign jobs and coordinate crews.
Assure all team members are working according to industry standards and protocols.
Make sure the job site is broom clean, safe, and secure at all times.
Be available for on-call emergency services and after-hours work on a rotational basis.