Emergency Room Technician I - Full Time Days - Charlevoix, MI

Munson Healthcare•Charlevoix, MI

27d•Onsite

About The Position

The Emergency Room Technician I supports Munson Healthcare’s mission, vision, and values while embracing its performance improvement philosophy. The role promotes personal and patient safety and provides excellent customer service and interpersonal support. It maintains professional working relationships with patients, families, nursing staff, physicians, and the interdisciplinary healthcare team. Under the supervision of a registered nurse, the technician provides direct patient care, assists with comfort measures and procedures, recognizes and reports changes in patient condition, and accurately documents observations. The role communicates with patients’ families, protects patient confidentiality, and follows standard precautions and infection control practices. The technician helps coordinate patient flow by assisting with admissions, transfers, and discharges and communicating with appropriate departments. Clerical and administrative duties include answering telephones, processing messages, obtaining medical records, filing patient documentation, coordinating room readiness with Environmental Services, maintaining office supplies, communicating with physician offices, responding to patient call systems, and completing other assigned duties that support efficient unit operations.

Requirements

At least one year of emergency, urgent care, or nursing assistant experience, or equivalent college education.
Maintain BCLS certification.
Effective verbal and written communication skills.
Ability to evaluate the criticality of patient needs.
Superior customer relation skills.

Nice To Haves

EMT licensure preferred.

Responsibilities

Support Munson Healthcare’s mission, vision, and values and embrace its performance improvement philosophy.
Promote personal and patient safety and demonstrate excellent customer service and interpersonal skills.
Maintain professional working relationships with patients, families, nursing staff, physicians, and the interdisciplinary healthcare team.
Provide direct patient care under a registered nurse’s supervision.
Assist with patient comfort measures and procedures.
Recognize and report changes in patient condition and accurately document observations.
Communicate effectively with patients’ families and maintain patient confidentiality.
Follow standard precautions and infection control practices.
Assist with admissions, transfers, and discharges, and communicate with appropriate departments to coordinate patient flow.
Answer telephones, process messages, and obtain medical records.
File patient documentation and coordinate room readiness with Environmental Services.
Maintain office supplies, communicate with physician offices, and respond to patient call systems.
Complete other assigned duties in support of efficient unit operations.