AAA - Emergency Roadside Driver

AAA Mountain West Group•Phoenix, AZ

3d•Onsite

About The Position

Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Looking to fill a Swing Shift that includes both Sat/Sun. Paid training, Benefits that start after 30 days, monthly bonus potential up to $1400 per month

Requirements

Must possess a valid driver’s license with a safe driving record
Two (2) years of experience in a customer contact role
AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training
Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Nice To Haves

Vocational technical automotive training/certification or equivalent experience
ASE (Automotive Service Excellence) Certification

Responsibilities

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Benefits

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly.
Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
Benefits that start after 30 days
monthly bonus potential up to $1400 per month