AAA Roadside Service Technician

AAA Central Penn • Manheim Township, PA

21h • Onsite

About The Position

AAA Central Penn is seeking a Customer Service-Oriented Service Technician to join their Automotive team. Service Technicians assist members with vehicle issues on the road. This role is considered Essential Duty Personnel and requires working scheduled shifts, including weekends and holidays, in various weather conditions. The company is hiring for second shift positions based out of Harrisburg and Lancaster locations.

Requirements

• Must be 18 years or older.
• High school diploma or equivalent.
• Clean driving record and a valid Pennsylvania driver’s license.
• Previous customer service experience.
• Genuine passion for helping people in need.
• Clear, confident communication skills (in person, phone, online).
• Flexible, can-do attitude and a love for learning.
• Tech-savvy skills to navigate systems.
• Go-getter mindset.
• Stellar communication skills and ability to build trust.
• Sharp eye for detail.

Nice To Haves

• Recent graduates encouraged to apply.
• Automotive experience is not required; training will be provided.

Responsibilities

• Perform roadside assistance including on-scene evaluations, unlocking vehicles, changing flat tires, delivering fuel, and fixing minor issues.
• Handle battery services: test, diagnose, prep, install, explain warranties, and complete documentation.
• Educate customers on service options and introduce them to AAA Central Penn products and services.
• Make independent decisions while adhering to company policies and AAA Quality Standards.
• Promptly report any defects or concerns to a supervisor.
• Maintain assigned vehicle and tools, inspect equipment daily, and ensure safety systems are operational.
• Provide positive, professional, and empathetic customer experiences.

Benefits

• Generous, front-loaded Paid Time Off (PTO).
• 1 personal day.
• 8 paid company holidays (including Christmas Eve and New Year’s Eve).
• Medical, Dental, and Vision benefits.
• Health Savings Account with employer contribution.
• Flexible Spending Account options.
• 401(k) with up to 6% company matching (fully vested upon first contribution).
• Life Insurance at no out-of-pocket cost.
• Long Term Disability at no out-of-pocket cost.
• Earn up to 3 extra PTO days a year for volunteering.
• Tuition Reimbursement.
• Free AAA Premier Membership.
• Discounts and perks (travel, branch services, car batteries, etc.).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED