Emergency Response Technician

Colorado Springs Public Safety•Colorado Springs, CO

6d•Onsite

About The Position

This posting is for a class scheduled to start in January, 2027. The Colorado Springs Police Department seeks candidates who are confident, composed, flexible, adaptable, tolerant, and can work effectively as ERTs in its cutting-edge, fast-paced Communications Center. The purpose of this position is to process incoming 911 and non-emergency calls for service, to determine the nature of calls and choose the appropriate response using emergency Police, Fire, and medical protocols in conjunction with the computer aided dispatch system (CAD). Prioritizes calls based on the nature of the emergency. Receives incoming calls for Police, emergency medical, and Fire services and other emergency and non-emergency assistance; obtains critical information needed to ensure proper Police, Fire, and medical response; and performs a variety of duties relative to assigned areas of responsibility. Colorado Springs Police Department (CSPD) will be reviewing applications as needed to fill positions during the duration of this job posting. Applicants chosen to move forward in the selection process will be contacted by CSPD. Come explore the possibilities a career with the City of Colorado Springs can offer! We're an accredited pay equity employer! Your starting pay will be within the posted hiring range based on your years of experience and education. As an employee with the City of Colorado Springs, there is Room to Grow!

Requirements

Equivalent to the completion of the twelfth grade (high school diploma or GED).
Successfully pass the CritiCall testing series
Possess, or obtain within three months of hire, NCIC/CCIC (National Crime Information Center/Colorado Crime Information Center) certification
Possess, or obtain within six months of hire, the following certifications: CPR (Cardiopulmonary resuscitation), CBI (Colorado Bureau of Investigation), Priority Dispatch Systems TM (Emergency Medical Dispatcher, Emergency Police Dispatch, and Emergency Fire Dispatch), and certification through the National Academy of Emergency Dispatch
Excellent decision-making and communication skills
Good judgment
Ability to multi-task while maintaining a high degree of emotional self-control
Ability to handle stressful, negative, and sometimes aggressive situations

Nice To Haves

Experience in a public safety setting, including public safety dispatch experience
Current CPR certification and Emergency EMD, EPD and/or EFD certifications
Bilingual (Spanish)
Experience with CJIS, CAD, NCIC, and CCIC computer systems

Responsibilities

Answers 911 phone calls and text messages.
Builds calls for services using CAD, Mapping, and Central Square phone system.
Determines nature of call based on preliminary investigation using IAED protocols and the correct resources and agencies.
Maintains good customer service while following policies and procedures, general orders, and standard operating procedures.
Utilizes various software and web-based systems to conduct research to complete calls.
Applies recording technology to play back disconnected calls for information gathering.
Answers non-emergency calls utilizing appropriate policies, procedures, and software to provide good customer service.
Performs data entry functions during call processing by entering tow and repossession information into the tow database.
Runs checks in CCIC/NCIC for wants and warrants on vehicles, guns, boats, articles, and persons to complete requests for service.
Assists internal requests through administration line to process calls.
Applies unique agency specific procedures to calls for service to gather appropriate crime analysis data such as CAB TIP and stranger danger.
Answers alarm lines and processes alarm calls from companies with city ordinance compliance.