Emergency Response Coordinator

Fortify Companies • Portland, ME

6d • Onsite

About The Position

Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response. As an Emergency Response Coordinator, you will be the first point of contact for property owners experiencing emergencies such as fire, water, mold, or storm damage. This field-based role involves responding to emergency leads, assessing situations, explaining services, and closing agreements to initiate the restoration process. You will coordinate with internal teams and build relationships within your territory. The role requires being on-call 24/7 and is ideal for individuals motivated by helping others, comfortable in high-pressure situations, and driven by results.

Requirements

• 4 to 6 years of experience in restoration or property services (mitigation, construction, ERC, or project coordination), military, fire service, EMS, law enforcement, emergency dispatching, sales and customer service in a field or high-contact environment, or insurance or property management.
• Ability to stay calm when things are chaotic.
• Strong people skills and ability to build trust quickly.
• Self-motivated.
• Ability to close agreements.
• Organized.
• A high school diploma is required.

Nice To Haves

• An associate's degree or related certification is a plus.
• Energized by helping people through hard situations, not just completing transactions.
• Comfortable being on call and working a schedule that shifts around real emergencies.
• Attracted to compensation that rewards your effort directly.
• Interested in building a career in restoration, property services, or emergency management.
• Connected in your local community, or ready to build those relationships.

Responsibilities

• Respond to emergency calls and show up on-site for property owners impacted by fire, water, mold, or storm damage
• Provide immediate support, clear communication, and a calm presence to people having one of the worst days of their lives
• Explain Insurcomm services and close signed agreements at point of contact
• Coordinate with internal crews and project managers to ensure a smooth handoff from emergency response to restoration
• Build relationships with insurance agents, adjusters, property managers, and first responder networks in your territory
• Monitor lead sources and community channels so you can be on-site fast when an emergency happens
• Support marketing and community outreach in your territory when not actively on a response
• Stay current on required IICRC certifications and Insurcomm training programs

Benefits

• Competitive base salary with performance incentives tied to closed jobs and revenue
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Generous PTO and 9 paid holidays
• Company vehicle or vehicle allowance
• Paid training and IICRC certification support
• Career growth across multiple companies and markets under the Fortify umbrella

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED