Emergency Response Person
About The Position
CSI Support & Development is a mission-driven nonprofit that develops, acquires, and provides affordable rental housing communities for seniors. It operates 65 resident/member-controlled properties across Michigan, Massachusetts, Maryland, and California. The Emergency Response Person (ERP) is a reliable, trustworthy onsite resident who responds to emergencies and must think quickly, remain calm under pressure, and communicate effectively with people seeking assistance. The ERP provides customer service, assesses incoming calls and determines their priority, identifies appropriate departments and personnel to dispatch, and dispatches emergency responders as appropriate. The position also includes snow removal, general grounds maintenance, light cleaning of community bathrooms, and other duties assigned by the immediate supervisor. The ERP usually works indoors but may work outdoors as directed, and travel between co-ops may be required in an emergency.
Requirements
- High school diploma or its equivalent.
- Ability to work in a physically demanding job that may include walking and standing for long periods.
- Ability to remain calm under pressure.
- Commitment to following all protocols and procedures.
- Commitment to building and maintaining professional relationships with co-op members.
- Outstanding verbal communication skills and strong written communication skills.
- Good listening and interpersonal skills.
- Ability to stand and walk or run for long periods, bend or twist, repeat movements, and kneel, stoop, crouch, or crawl.
Responsibilities
- Provide excellent customer service.
- Adhere to company service and operating standards.
- Assess the priority level of each call received.
- Identify the appropriate departments, vehicles, and personnel to dispatch to scenes.
- Dispatch police, fire, and search and rescue first responders as appropriate.
- Provide pre-arrival instructions to callers.
- Perform snow removal and general grounds maintenance.
- Lightly clean community bathrooms and perform other duties as instructed by the immediate supervisor.
- Maintain professional interactions with co-op members, employees, and third-party organizations.
- Travel between co-ops in the event of an emergency, if required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
