Emergency Medical Technician/Dispatcher P&F

Hennepin Healthcare•Minneapolis, MN

5d•Onsite

About The Position

We are currently seeking a Emergency Medical Technician/Dispatcher P&F to join our EMS department. This full-time will work rotating days, evenings, and nights. Purpose of this position: Under general supervision, performs work involving communications by phone, radio and computer related to the provision of pre-hospital Emergency Medical Services and public safety. Is responsible to respond to requests from 9-1-1 centers, EMS field staff, first responder agencies and the public for prehospital Emergency Medical Services. Provides communication, coordination, and support services to EMS field operations in Hennepin County, the Region, and the State of Minnesota. May also be assigned to the field to work as an Emergency Medical Technician.

Requirements

Graduation from high school or possession of a GED
Excellent communication skills
Knowledge of computers
Ability to multitask
Ability to work in a fast-paced environment
Ability to work under stress and remain calm and to calm others
Must be certified by the State of Minnesota EMSRB as an EMT or Paramedic within eighteen months from the date of hire
Must be certified by the International Academy of Emergency Dispatch as an EMD within six months from the date of hire
Must have a valid driver’s license or state equivalent and must have a satisfactory driving record including no more than two moving violations in the past three years of licensure
Must complete an Emergency Vehicle Operations Course (EVOC) or National Safety Council Defensive Driving Course as designated by Hennepin EMS—post hire
Must qualify for and maintain a Hennepin County motor vehicle operators permit – post hire

Nice To Haves

One (1) year of full-time paid employment experience in public safety dispatching within the past five (5) years
One (1) year of current paid employment with a public safety agency or emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation—using System Status Management (SSM), flexible-dynamic deployment models
Certification by the State of MN or National Registry of EMT’s as an EMT or Paramedic
Certification by the International Academy of Emergency Dispatch as an EMD
Completion of an accredited course in 9-1-1 Telecommunications
Associate Degree (AA, AAS, or AS) in business, business administration, management, education, finance, economics, healthcare, health sciences, public health, communication, computer science, information technology or related field

Responsibilities

Read, write, spell, and speak in clear, concise English
Use correct telephone answering techniques, defined within policies and procedures
Must operate and be proficient in computer-based systems and Windows based software programs
Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines
Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
Follow verbal and written instructions
Communicate clearly and distinctly using radio, telephone, and computer equipment
Maintain composure and work accurately in emergency situations
Work in a team-based environment and achieve common goals
Establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public
Accurately enter information into the CAD system while simultaneously receiving information by phone or radio
Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations
Work in a highly structured environment where all communications are recorded or documented and reviewed as public record
Handle multiple priorities and organize workload
Extract information or data from other computer systems
Distinguish and comprehend simultaneous communications from several sources
Perform with a high standard of customer service, professional conduct, and civic responsibility
Use emergency medical questioning techniques and provide medical instructions via telephone when required
Operates base radio console equipment, transmitting and receiving routine and emergency messages
Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
Dispatches appropriate emergency vehicles, equipment, and personnel in response to those requests, in accordance with established policies and procedures
Coordinates emergency operations between various departmental personnel and equipment
Operates data terminals for information pertaining to daily public safety operations, and general emergency services
Maintains written logs, files, and computer information in the prescribed manner
Updates computer files and performs other clerical functions and tasks as directed
Promotes effective working relations and works effectively as part of a department/unit team intra and interdepartmentally to facilitate the department’s/unit’s ability to meet its goals and objectives
Demonstrates physical, verbal and written respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment with an emphasis on customer service
Performs other duties as assigned
Respond to all requests for emergency medical services as directed
Respond to events such as multiple alarm fires, helicopter landings, hazardous incidents, FAA emergencies, and water emergencies
Assess nature and extent of illness or injury and determine appropriate emergency medical procedures
Administer basic life support techniques using accepted standards of patient care
Perform extrication and rescue of victims
May act as a team leader when dealing with emergency responses, including the direction of First Responders to facilitate patient care and transport
Function effectively in assigned role under the Incident Response Plan
Complete thorough documentation of all emergency runs and patient contacts as directed
Operate emergency vehicle to transport sick and injured persons to and from a health care facility
Inspect, clean, and maintain emergency vehicle, supplies, and assigned equipment
Assist in keeping ambulance facilities clean and orderly
Attends all mandatory continuing education and required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards
Follows the hospital and department exposure control plans/blood borne and airborne pathogens
Performs other duties as assigned
Serve as a shift leader for other EMD’s
Assists in problem solving with EMD’s
In the absence of the ECC Battalion Chief, understands, troubleshoots, and acts as resource for the staff for CAD, Radio, and Telephone
Collaborates with 410 in the absence of the ECC Battalion Chief, during major incidents, special events, or other large scale events