Emergency Medical Dispatcher

Mayo Clinic•Rochester, MN

156d•$30 - $45•Onsite

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to patient needs and employee well-being. They offer competitive compensation, comprehensive benefits, and opportunities for continuing education and career advancement. This role is crucial for coordinating emergent and non-emergent requests for Mayo Clinic Ambulance Service, managing radio and telephone communications for the Emergency Department, and providing pre-arrival instructions to 911 callers. The position also involves activating critical care teams for patient emergencies.

Requirements

High school diploma/GED.
One year of customer service, call center or dispatching experience.
Working knowledge of radio communications.
Basic computer knowledge.
Excellent communication skills.
Current AHA Health Care Provider CPR certifications required.
Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment.

Nice To Haves

EMT certification or medical experience is preferred.

Responsibilities

Coordinates emergent and non-emergent requests for Mayo Clinic Ambulance Service, including patient transportation services to and from the Mayo Clinic Medical Center and out-of-system transportation.
Receives and coordinates radio and telephone communications into the Emergency Department (ED) at Saint Marys and Methodist Campuses.
Coordinates advanced notification of patient arrival information to appropriate areas within Mayo Clinic Medical Center.
Provides 911 caller pre-arrival instructions for Mayo Clinic Ambulance and for other counties within Minnesota and Wisconsin.
Activates Acute Stroke Team, Cath/Stemi Team, ED Resuscitation Team, Family Activated Pediatric Response Team (PRRT) and Trauma Team for the Mayo Clinic Medical Center.