Emergency Medical Dispatcher - Part Time Flex

NYU Langone Health • Brooklyn, NY

12h • Onsite

About The Position

NYU Langone Hospital—Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. The Emergency Med Svcs. Dispatcher receives triage and dispatch requests for Emergency Medical Services and ensures appropriate and timely responses by emergency personnel. The Emergency Med Svcs. Dispatcher is responsible for the Operations Center and the coordination of EMS staff deployment, vehicles assignments and all operational details key to the safe, efficient and effective operations of the service throughout the shift.

Requirements

• High School Diploma or GED
• Emergency Medical Dispatch Certification Required within 3 months of hire date
• CPR Certification Required
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• EMS experience strongly preferred
• Previous experience utilizing Computer Aided Dispatch (CAD) Systems preferred
• Dispatcher Experience preferred.

Responsibilities

• Demonstrates communications skills and exercises considerable judgment under pressure.
• Operates EMS Computer-Aided Dispatching (CAD) equipment to quickly and accurately receive and transmit information of an emergency nature to NYULH EMS
• Responsible for proper operations of the Emergency Operations Center.
• Overseers all radio communications including but not limited to FDNY, NYULH, OEM and REMSCO.
• Monitors Automated Vehicle Locator (AVL), GPS and Closed-Circuit Cameras
• Operates radios, telecommunications equipment, computer terminals, management systems including Emergency Medical Dispatch (EMD) and Computer Aided Dispatching (CAD) Software.
• Receives all incoming calls including requests for service and processes as appropriate.
• Triages all ambulance assignments and provides on-line instructions for first aid as necessary until the appropriate unit arrives at the patients location
• Conduct all radio transmissions according to the Federal Communications Commission (FCC) rules and the departments established procedures.
• Obtain all necessary information from telephone callers to determine the incident location utilizing maps and any available tools and relay that information to responding personnel to maximize the accuracy and speed of dispatch.
• Continually monitors the activity of the unit throughout assignment.
• Receives progress and updates all incoming assignment information into the Computer Aided Dispatch (CAD) System and appropriate logs.
• Ensures staff compliance with the completion of documentation as required.
• Maintains Communication Center Equipment, ensures that it is functioning properly and notifies the appropriate supervisor/management staff when a problem arises.
• When equipment failures occur, coordinate and follows proper policy and procedures to ensure uninterrupted service.
• Coordinates the response/actions of staff members and ensures the efficiency and availability of all EMS Units.
• Takes appropriate action when immediate intervention is necessary and refers to the appropriate supervisor those efficiencies or problems that can be resolved at a later time.
• Documents all department specific incidents to the appropriate supervisor for corrective action and follow up
• Maintain situational awareness of local, regional, state, and national emergencies, weather events, mutual aid status, significant incidents, planned events, etc.
• In cases of actual MCIs or disasters, the Dispatcher is responsible for following the appropriate notification policy as per the department MCI Plans.
• Remains abreast of all interagency activities that can affect the potential outcome of internal and external disasters.
• Coordinates the response of these agencies as requested by the EMS Director or designee.
• Interacts with Patient Services, Affiliations, Private Physicians and the staff at referring medical facilities or hospitals to effectively coordinate the safe and efficient transport, transfers of unstable or critically ill patients.
• When necessary, the Dispatcher acts as a resource person to expedite emergency calls, transport and inter-facility transfers enlisting the assistance of the EMS Management and Administrative Team.
• Utilizes judgement to avoid misunderstanding where improper handling could affect results and patient care.
• Perform other duties as may be assigned or required by the department

Benefits

• financial security benefits
• a generous time-off program
• employee resources groups for peer support
• holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED