Emergency Medical Dispatcher

Mayo Clinic • Rochester, MN

11h • Onsite

About The Position

Coordinates emergent and non-emergent requests for Mayo Clinic Ambulance Service, which includes Mayo Clinic Ambulance, Mayo One Airplane, and Mayo One helicopter patient transportation services to and from the Mayo Clinic Medical Center as well as out of system transportation. Receives and coordinates radio and telephone communications into the Emergency Department (ED) at Saint Marys and Methodist Campuses. Coordinates advanced notification of patient arrival information to appropriate areas within Mayo Clinic Medical Center. Provides 911 caller pre-arrival instructions for Mayo Clinic Ambulance and for other counties within Minnesota and Wisconsin. Activates Acute Stroke Team, Cath/Stemi Team, ED Resuscitation Team, Family Activated Pediatric Response Team (PRRT) and Trauma Team for the Mayo Clinic Medical Center.

Requirements

• High school diploma/GED
• One year of customer service, call center or dispatching experience
• Working knowledge of radio communications
• Basic computer knowledge
• Excellent communication skills
• Current AHA Health Care Provider CPR certifications required
• Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment.

Nice To Haves

• EMT certification or medical experience is preferred.

Responsibilities

• Coordinates emergent and non-emergent requests for Mayo Clinic Ambulance Service, including patient transportation services.
• Receives and coordinates radio and telephone communications into the Emergency Department (ED).
• Coordinates advanced notification of patient arrival information.
• Provides 911 caller pre-arrival instructions.
• Activates various medical teams for the Mayo Clinic Medical Center.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED