Emergency Medical Dispatcher

Global Medical Response • St Louis, MO

13h • Onsite

About The Position

AMR St. Louis Emergency Communications is hiring full-time, on-site Emergency Medical Dispatchers and provides paid training. The Emergency Medical Dispatcher receives, records, and manages requests for ambulance assistance, including emergency and non-emergency transports for medically ill and traumatically injured patients. Dispatchers quickly and accurately collect information and deploy appropriate emergency resources. The center handles requests from hospitals, nursing homes, private callers, and 911 municipalities, and serves as a secondary public safety answering point for various 911 agencies. Employees may triage medical calls and provide pre-arrival instructions.

Candidates complete scheduled classroom and live training, including scenario-based skills development. The Communications Academy provides Emergency Medical Dispatch training and certification, CPR certification, and training in non-emergency intake skills and standards. Candidates are paid for completed training time. The position pays $23.00 per hour and is scheduled to start in January 2027.

Requirements

• Be at least 18 years old.
• Have proof of a high school diploma or GED.
• Successfully complete a computer-aided pre-interview test.
• Clearly communicate via telephone and radio.
• Be able to listen, talk, and type simultaneously.
• Have excellent written and verbal communication skills.
• Be able to function effectively in a potentially stressful environment.
• Understand basic computer applications.

Responsibilities

• Apply Emergency Medical Dispatch concepts according to Principles of Emergency Medical Dispatch and AMR-customized standards of care.
• Allocate EMS resources using approved protocols and established processes.
• Maintain expertise in the computer-aided dispatching (CAD) system.
• Enter complete and accurate data for service requests.
• Know and follow company and departmental policies, operating procedures, and protocols.
• Participate in and complete required continuing education.
• Use maps to identify locations related to transport requests and crew safety.
• Monitor multiple radio channels to maintain contact with local agencies.
• Prioritize multiple tasks and maintain professionalism and customer service when communicating with people in difficult, life-threatening, and other emergency situations.
• Work scheduled weekend and holiday rotations.
• Perform other duties as assigned by the department.

Benefits

• Full-time benefits package including medical, dental, life, vision, and disability coverage.
• 401(k) with company match.
• Paid time off (PTO).
• Time and a half for holidays worked.
• Opportunity to transfer to other AMR locations nationwide.
• $150 attendance bonus every 60 days if the employee has not accumulated attendance points during that period, subject to the qualifications outlined in the ERCC CBA.
• Paid training time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED